Hatem El Sayed Email & Phone Number

Dubai, Ae

Sharjah, United Arab Emirates

Leading IT Dept. by setting the strategic direction and building the IT Roadmap. Hiring and training IT professionals. establishing best practices, policies and team workflow. • Information security and Risk mgmt.: Served as the Head of the Information security committee and member of the Risk Management and business continuity committee to Develop the Business Continuity Plan, Disaster Recovery Plan and IT operating procedures, standards and policies.• Shaping the Work Environment: Led by example, communicate openly to build trust and increase work efficiency. Empowering my subordinates and providing them with a challenging responsibility that helps them grow professionally. Regular brainstorming sessions to develop new ideas to exceed the needs of customers.• Organization vision implementation: Understanding the needs of different stakeholders and communicated with executives, department heads and partners on project priorities and implementation.• Digital Transformation: Partnering with other departments to ensure digital initiatives align with organization goals and identifying opportunities for growth in digital channels. Led the team to participate in the Digital Sharjah initiative by integrating key services with the Digital Sharjah platform.

Sharjah, Uae

Supervise a professional operations team of System Administrators. Collaborate across the organization to resolve complex technical issues, update policies and procedures, and streamline service delivery processes. Support budget development for IT infrastructure and operations. Partner with Business Development team to provide IT services that meet and exceed customer expectations. Analyze system infrastructure requirements for enterprise applications, driving implementation and operations of best practices. Prepare requests for information and requests for proposals for new projects. *System Design and Implementation: Served as technical lead for the design and implementation of HP Private Cloud System, inclusive of Infrastructure as a Service (IaaS), Software as a Service (Saas), and Database Platform as a Service (DBPaas), conducting research on Cloud environment and proposing technical issues for client requests. *Efficiency and Cost Controls: With responsibility for systems service for 50+ government entities, consolidated organizational software licenses to realize substantial cost savings. *Cloud Technology: Transformed system infrastructure through migration from physical to virtual (P to V) to private cloud, regularly reviewing cloud environment for efficiency and performance.

Sharjah, Uae

Administered servers in Active Directory environment 2008R2/2012R2, ensuring that each server had 100% uptime. Managed Active Directory users, groups, OUs, sites, and GPOs in a multi-domain structure. Planned and implemented backup plans to ensure data integrity. Configured and administered network services. Implemented and administered System Center Configurations Manager and System Center Operations Manager. Documented all system configuration changes through change management process. Managed web server farm and backend database servers and clusters (MSSQL and MySQL). *Web Hosting Architecture: Designed, built, and operated a scalable, highly available, three-tier web hosting architecture that allows any 1 of 3 tiers to be upgraded or replaced independently *Server Migration: Consolidated and virtualized Exchange Servers along with a multi-tenancy configuration review. *Active Directory Migration/Virtualization: Migrated Active Directory 2008 R2 from traditional physical servers to the latest version in a virtual environment. *Implementation: Installed, configured, implemented, and administered technologies that included Backup Exec (2012, 2014), VEEAM, VMware full cluster solution, VMware vSphere 5.5, and MS Hyper-V server 2012 R2.

Dubai, Uae

Administered and maintained hardware and software in a round-the-clock mission-critical environment. Managed Data Center operations inclusive of asset management, incident management, and access control. Administered Exchange Server 2007 and AD 2008 R2. Created, maintained, and updated daily operations status reports, responding to system alerts, coordinating infrastructure maintenance activities, and reporting and allocating incidents.

Dubai

Provided customers with technical analysis and support for hardware and software issues to ensure optimal client satisfaction. Installed and supported ROBOTEL hardware and software. Managed troubleshooting to effective resolution prior to failure.

Red Sea, Egypt

Installed and managed software packages, configured network services (DHCP, DNS), monitored network traffic, and conducted hardware troubleshooting. Installed, configured, and supported access point (D-Link, Ubiquity Bullet, 3com). Directed software deployments and served as technical escalation point for support specialists.

Red Sea, Egypt

Managed Active Directory and Windows network infrastructure. Administered Satellite Internet Connection (Modem DW7000), as well as Wireless Network security. Conducted preventive and corrective maintenance for hardware and software. Monitored Wireless Access Points. Managed troubleshooting and technical issues related to hardware, software, LAN and WAN environment.