Hatem Mosa Email & Phone Number

Luxembourg

Luxembourg

Led the development & delivery of the new external warehouse management system (WMS) across Europe.Highlights:• Launched 14 new fulfilment sites.• Decreased labour hours spent by 8%.• Savings of +1.3 Million a year by automating manual processes.

Dubai, United Arab Emirates

Led the development and delivery of CS (Customer Service) schedule automation and schedule management tools. Ensuring a successful launch of CS tools for Amazon CS Worldwide.Highlights:• Increased CS agents' availability by 18%.• Eliminated manual capacity planning with savings of $2.2M.• Increased CSAT score for CS agents by 32%.• Decreased customer's wai ng me by 22%.

Dubai, United Arab Emirates

Operating within a fully agile environment, I focused on building minimum viable products (MVPs), conducting A/B tests, and making necessary adjustments to product direction to ensure the success of launched products.Highlights:• Decreased order defect rate by -11.5%.• Decreased late shipment rate by -12%.• Decreased cancella on rate by -3.5%• Decreased contact per order by -16% with savings of $1.2M annually.

Cairo

Owned customer service suite built over Microsoft Dynamics CRM, and continued working on Bubbles. Understood business needs at tactical and strategic levels to translate into deep. Defining the go-to-market strategy, and product pricing strategy. Driving coordination between product organization, engineering, and business partners.

Egypt

• Building a startup have been the most experienced journey in my career, it starts with finding the market gap that needs to be fulfilled to building the right product that will fulfils this gap.• Manage the full products life-cycle from ideation to launching, going through building the right team, sitting up a friendly and effective work environment, vision visualisation, sitting the product roadmap, Iterate and prioritise the product backlog and features development, participate in the marketing and sales strategies, listen to the customer's feedback and revisit the product roadmap accordingly.• Crafted positive public perception by representing organisation with media and at public events.