Hatice Bilada Email & Phone Number

İstanbul, Türkiye

• Eyeqube Engine, Project Manager,
• Project Overview: Spearheaded the development of the Eyeqube Engine, an advanced analytics and business intelligence platform designed to enhance data visualization and decision-making capabilities. Addressed critical.
• Managed a big data and analytics team of 13 (developer, analyst, tester, data engineer, data scientist).
• Oversaw the project end-to-end, including project planning, scheduling, and budget management using agile methodologies.
• Coordinated with team members and led the project team.
• Gathered project requirements and defined technical specifications to meet client expectations.

İstanbul, Türkiye

• Contributed to banking and retail sector projects, applying expertise to drive successful outcomes in these industries.
• Developed and maintained the Quality Management System (QMS) in alignment with industry standards, including ISO 9001, ISO 27001, ISO 15504, and ISO 33002, as well as accreditation and business requirements.
• Regulated, controlled, and enhanced the quality of all business processes and final products through the implementation of existing and new procedures.
• Managed the audit program, including third-party and customer audits (BDDK-specified), ensuring effective correction and independent verification of nonconformities identified by certification bodies.
• Fostered a culture of continuous improvement throughout the organization, driving ongoing enhancements in quality and efficiency.
• Led the team in achieving quality management system targets, aligning efforts with customer requirements and business objectives.

İstanbul, Türkiye

• Defined and executed the software R&D quality and operations strategy, including planning and implementing annual activities.
• Consulted with business directors on strategic planning and development of key tasks.
• Led the operational execution of critical tasks and monitored key performance indicators (KPIs).
• Organized and conducted Agile, Scrum, and DevOps training sessions and workshops to enhance team capabilities.
• Audited software projects for compliance with Agile practices and cybersecurity standards.
• Facilitated Scrum ceremonies, including retrospectives, daily scrums, sprint planning, and planning poker estimations.

• Ensured the quality of software products delivered to customers through rigorous testing and validation.
• Executed and monitored departmental operations, including key tasks and KPIs.
• Guided the conducting of Causal Analysis and Resolutions (CAR) to meet business goals, enhance quality process performance, and address defects with root cause analysis for process improvement.
• Supported the application of DevOps practices within software teams to streamline development processes.
• Collected and analyzed project metrics and data, applying statistical methods and creating visualizations.
• Developed process capability baselines in Minitab to aid in metric predictions and performance assessments.

İstanbul, Türkiye

• Certified Internal Auditor: Conducted audits in accordance with ISO 19011 standards for ISO 9001, ISO 10002, ISO 14001, ISO 45001, ISO 27001, ISO 22000, ISO 14064, ISO 45005, GDPR standards, as well as ACI Airport.
• Customer Satisfaction Management: Planned, coordinated, and analyzed face-to-face and online surveys, providing regular reports to management on customer satisfaction and actionable insights.
• Quality Document Management System (QDMS): Coordinated, managed, and integrated the QDMS program, ensuring effective documentation and compliance.
• Internal Trainer and Auditor: Provided training and conducted internal audits to maintain and improve quality standards.
• Lean Six Sigma Projects: Led Lean Six Sigma/Green Belt projects, driving process improvements and efficiency gains across operations.

Dublin, County Dublin, İrlanda

• Identified and reported software bugs across multiple platforms (Xbox, PS, PC, mobile) during the release phase of games.
• Conducted localization-based testing to ensure social, cultural, and translation accuracy in game content.
• Developed and executed test scenarios and processes to evaluate the quality and appropriateness of localized content.
• Provided detailed suggestions and reports on localization issues while maintaining strict confidentiality

İstanbul, Türkiye

Management internship

Çayırova, Kocaeli, Türkiye

Production internship

Lisans Derecesi, Industrial Engineering

Lisans Derecesi, International Business

Language, Second Language Learning

Yüksek Lisans (Master), Msc Of International Business Management, Thesis: Dynamic Ticket Pricing In Airline Industry, Study On Turkish Airlines