Hatice Karabacak Email & Phone Number

Zürich, Schweiz

• Inheritance Resolution, Special Estates
• Direct contact with Heirs and/or authorized representatives in the termination of banking relationships and independently processing inheritance cases (majority of which are global, complex and challenging in nature).
• Processing of closure instructions i.e. Closing and transfer of assets, Documentation and archiving of customer correspondence
• Cooperation with front-office units and internal stakeholders such as attending to internal inquiries from Relationship Managers, Management, Legal and Compliance
• Processing of group mailbox as well and external requests from clients/heirs/authorised representatives
• Subject Matter Expert in the following areas: Complaint Management, Special Tasks and Projects assigned by Management and Mortgages (CH)

Zürich, Schweiz

• Closing Unit, Inheritance
• Direct contact with Heirs and/or authorized representatives in the termination of banking relationships and independently processing inheritance cases (majority of which are global, complex and challenging in nature).
• Processing of closure instructions i.e. Closing and transfer of assets, Documentation and archiving of customer correspondence
• Cooperation with front-office units and internal stakeholders such as attending to internal inquiries from Relationship Managers, Management, Legal and Compliance
• Processing of group mailbox as well and external requests from clients/heirs/authorised representatives
• Subject Matter Expert in the following areas: Complaint Management, Special Tasks and Projects assigned by Management and Mortgages (CH)

Zürich, Schweiz

• Special Clients Relationship Management, Strategic Resolution Unit
• Responsive client care in connection with the termination of IWM banking relationships
• Oversee the entire closing process, receiving and the execution clients’ instructions in written form or via telephone
• Close collaboration with Relationship Managers, Management, FLDS, Legal and Compliance such as attending to internal inquiries
• Consistent and comprehensive documentation of client transactions
• Pioneering Mentor and Role Model: Providing advice and support to Team others based on the defined processes and standards pertaining to the SRU Termination of Banking relationships

Zürich, Schweiz

• Client Relationship
• Oversee the Client onboarding process whilst establishing and maintaining close cooperation with internal stakeholders
• Tapping the potential of existing customer relationships
• Providing high-quality client relationship management
• Continuous expansion and development of the customer book
• Implementation of sales targets set by Management Client Leadership

Zürich, Schweiz

• Support the relationship managers in customer care and all administrative matters
• Receiving, executing, forwarding and control of customer orders in telephone and personal customer contact
• Opening and closing accounts
• Providing information on the phone, handling clarifications and complaints

Zürich, Schweiz

Zürich, Schweiz

Windisch, Aargau, Schweiz