Hatice Karabacak Email & Phone Number

Zürich, Schweiz

Inheritance Resolution, Special Estates▪ Direct contact with Heirs and/or authorized representatives in the termination of banking relationships and independently processing inheritance cases (majority of which are global, complex and challenging in nature), both from a regulatory and operational point of view▪ Processing of closure instructions i.e. Closing and transfer of assets, Documentation and archiving of customer correspondence ▪ Cooperation with front-office units and internal stakeholders such as attending to internal inquiries from Relationship Managers, Management, Legal and Compliance▪ Processing of group mailbox as well and external requests from clients/heirs/authorised representatives▪ Subject Matter Expert in the following areas : Complaint Management, Special Tasks and Projects assigned by Management and Mortgages (CH)

Zürich, Schweiz

Closing Unit, Inheritance▪ Direct contact with Heirs and/or authorized representatives in the termination of banking relationships and independently processing inheritance cases (majority of which are global, complex and challenging in nature), both from a regulatory and operational point of view▪ Processing of closure instructions i.e. Closing and transfer of assets, Documentation and archiving of customer correspondence ▪ Cooperation with front-office units and internal stakeholders such as attending to internal inquiries from Relationship Managers, Management, Legal and Compliance▪ Processing of group mailbox as well and external requests from clients/heirs/authorised representatives▪ Subject Matter Expert in the following areas : Complaint Management, Special Tasks and Projects assigned by Management and Mortgages (CH)

Zürich, Schweiz

Special Clients Relationship Management, Strategic Resolution Unit▪ Responsive client care in connection with the termination of IWM banking relationships▪ Oversee the entire closing process, receiving and the execution clients’ instructions in written form or via telephone▪ Close collaboration with Relationship Managers, Management, FLDS, Legal and Compliance such as attending to internal inquiries▪ Consistent and comprehensive documentation of client transactions▪ Pioneering Mentor and Role Model : Providing advice and support to Team others based on the defined processes and standards pertaining to the SRU Termination of Banking relationships▪ Team Leader for a group of 7 Relationship Managers▪ Subject Matter Expert i.e. Responsible for Complaint Management in accordance with the defined processes, active engagement with Management, Specialists and Clients

Zürich, Schweiz

Client Relationship▪ Oversee the Client onboarding process whilst establishing and maintaining close cooperation with internal stakeholders▪ Tapping the potential of existing customer relationships▪ Providing high-quality client relationship management▪ Continuous expansion and development of the customer book▪ Implementation of sales targets set by Management Client Leadership▪ Comprehensive support of the customer portfolio, key clients and also clients with complex needs▪ Provide customer-oriented service at all times with tact, patience and care▪ Taking accountability for results and clients in the portfolio▪ Ensuring timely and accurate processing of client formalities (e.g. Opening documents and product agreements), a flawless order execution, which achieves the fullest satisfaction of the clients Training and Compliance▪ Comprehensive banking knowledge, which is used at all times in Client Relationship Management▪ Continuous professional training and further education within the bank’s training programmes▪ Ensuring compliance with Credit Suisse directives and ethical standards (e.g. Code of Conduct, Know Your Client, Money Laundering, Cross-Border, Appropriate and Suitability)

Zürich, Schweiz

▪ Support the relationship managers in customer care and all administrative matters▪ Receiving, executing, forwarding and control of customer orders in telephone and personal customer contact▪ Opening and closing accounts▪ Providing information on the phone, handling clarifications and complaints

Zürich, Schweiz

Zürich, Schweiz

Windisch, Aargau, Schweiz