The role of a Support Engineer involves assisting with the day-to-day running of an IT department including a vast Development environment. Responsible for analyzing, maintaining, deploying and modifying servers, applications, network components and other IT resources in mixed labs, servers and Windows/Mac OS devices. Involved in Security projects to achieve SOC2 compliance and align with ISO 27001.• Managed and maintained Azure cloud environments for IR’s Production and Development environments. • Proficiently handled virtualization tasks using VMware and Hyper-V• Executed data backup and disaster recovery procedures using Veeam, D2D, Tape Library, cloud storage, Qnap, Left Hand SAN, and HP 3PAR• Supported Microsoft Exchange both on-premises and in Exchange Online (O365)• Provided expert support for MS Teams, Cisco Webex, n2phon, Zoom with Enterprise Voice (Sonus SBCs)• Implemented and managed MS O365 suite applications, Microsoft AD and Azure AD• Provide comprehensive IT support and proactive management by utilizing Remote Monitoring and Management (RMM) tools such as ZOHO ManageEngine, SolarWinds RMM, JAMF, and Intune.• Implemented and maintained Mail Security Gateway Services using Proofpoint, Messagelab and Knowbe4• Diagnosed and resolved incidents and service requests across different levels (L1, L2, and L3)• Configure, build and troubleshoot servers, workstations, Wifi AP, meeting rooms devices and printers.• Conducted regular inventories and audits to maintain an accurate asset management database, improving resource utilization and cost efficiency.• Build and configure desktops & laptops, servers and switches.• Responded to and resolved security tickets from the SOC portal, Proofpoint, Firewall and MS security Centre.

In this role, I was carrying out projects which include the installation; configuration; maintenance and upgrade of POS, computers; pin pads; scanners; printers; cash drawers and display monitors for Woolworths Supermarkets, Woolworths Petrol, BWS, Big W, Dan Murphy's, Coles Supermarkets, Myer and Masters. • Deployed new NCR POS hardware to replace existing IBM POS and NCR RealPOS hardware across different stores in NSW • Deployed new servers to replace the existing Dell PowerEdge 2800 fleet by virtualising using VMware ESXi and VMware vCenter Converter. • executed the deployment of new store networks, encompassing backend IT equipment such as Microsoft Windows Server, Cisco routers, and switches, as well as frontend IT equipment including network printers for store staff, staff workstations, and new lanes of POS hardware.• Collaborated with cross-functional teams to gather project requirements, develop comprehensive deployment strategies, and ensure seamless coordination throughout the deployment process.• Conducted thorough testing and quality assurance to verify the functionality and reliability of deployed hardware and network infrastructure.• Provided on-site support and training to store staff during and after the deployment, ensuring a smooth transition to the new systems and minimizing operational disruptions.

In this role, I was implementing and managing complex network solutions in 123 client’s stores (Flight Centre) . Proficient in Cisco Meraki system installations, Unified Communications deployment, and asset management. Committed to delivering high-quality deployments, ensuring seamless project delivery, and fostering strong customer relationships.• Led successful installations of Cisco Systems, handling cabling, configuration, and cutover, resulting in improved network. • Played a key role in deploying, migrating, and configuring UCaaS solutions, delivering efficient and feature-rich communication services to clients.• maintained the asset management database by conducting regular inventories and audits, ensuring accurate records of network hardware and software components.• installed system hardware and software, conducting comprehensive diagnostics to identify and resolve issues promptly, minimizing client downtime.• Actively participated in Engineering and Project meetings, providing valuable technical insights to support successful project planning and execution.• Successfully engaged with customers, suppliers, and vendors to facilitate smooth project delivery and meet stakeholder requirements.• Maintained complete and up-to-date project documents, ensuring easy access and reference for stakeholders.• Promptly escalated project and technical issues to the Project Manager, facilitating timely resolution and minimizing potential project delays.

• Interacted with internal clients to resolve basic help desk issues; communicates with internal clients in a professional manner maintaining confidentiality. • Troubleshooting onsite server, backup, and archiving, workstations and various hardware components• Assisted in supporting corporate applications; internal corporate servers, user desktops, etc. • Helped install and improve computer software and network equipment. • Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary. • Provided responses to internal clients in a timely manner.

I was providing business analysis and consultation services for the implementation of TESMEC machineries. I was conducting price analysis, obtaining quotations, and facilitating successful machinery demonstrations for local contracts and projects. Adept at providing technical support, marketing presentations, and maintenance plans to clients.• Provided comprehensive business analysis for the effective utilization of TESMEC machineries in the Almergib project, optimizing project efficiency and outcomes.• Successfully revised and approved the dealership agreement between TESMEC and Ababeel, ensuring mutually beneficial terms and a strengthened partnership.• Offered support in price analysis and procured quotations for multiple proposals related to future local contracts, contributing to competitive pricing and securing new business opportunities.• Prepared and facilitated a highly successful machinery demonstration with the Libyan railway project at the Abo-Reshada work site, showcasing TESMEC's capabilities and securing potential projects.• Delivered expert consultation services and technical support to all customers, addressing their queries and ensuring maximum satisfaction with TESMEC machineries.• Scheduled strategic marketing trips, visits, and events to engage with potential clients, expand the customer base, and promote TESMEC products and services.• Conducted engaging marketing presentations, showcasing TESMEC's offerings, and presented maintenance plans to clients, ensuring long-term customer relationships.• Maintained up-to-date records of all customer orders, billed services, and inventory prices, facilitating efficient order processing and accurate financial reporting.

2008 – 2009 HSE Lost prevention team leader 2006 – 2008 (Directional Drilling) Tools maintenance team Leader 2005- 2006 HSE Inspector and trainer 2003 – 2005 (Measurements While Drilling) Tools maintenance Team leader 2001- 2003 Maintenance engineer • Determined schedules, sequences, and assignments for maintenance activities• Monitored and supervised employees’ work levels and review work performance.• Provided tools and parts inventories and evaluate condition and maintenance of workshop• Compiled operational and personnel records• Developed, implemented, and evaluated schlumberger maintenance policies and procedures.• Arranged training sessions for employees in safety, repair and maintenance techniques• Requested materials and supplies, such as parts, tools, equipment, and replacement devices• Participated in budget preparation and administration• Coordinating purchasing , documentation and monitoring departmental expenditures• Reviewing, evaluating, accepting, and coordinating completion of work bid from contractors• Showed solid leadership skills in my team of 6 to 10 members • Organised coaching, training and other development activities for my team • Investigated and reported the overall Health, Safety and environment reports (HSE) in the workplace • Developed Hazardous Analysis & Risk Control (HARC) • Conducted regular meetings with top management to review the status of company annual objectives and future operations• Reviewed my team members performance on their annual appraisal • Maintained the inventory management of software licenses, software, hardware, and other IT supplies. • Installing Windows Server, MWD Software, Windows XP, 98, 2000 Operating System and deploy Cisco networking equipment.• Ensured incident resolution via use of customer service and organization skills.

As Helpdesk Engineer, I was providing an IT support and maintaining efficient computer systems. Proficient in setting up and maintaining computer stations, investigating network incidents, and assisting in the administration of internal systems. Committed to delivering full IT support to enhance productivity and efficiency for all employees at the Bank.• Maintained workstations and software, ensuring optimal functionality and performance for end-users.• Investigated network abuse and security incidents, meticulously documenting the investigation process to enhance security measures.• Assisted in the administration and maintenance of Internal Systems programs.• Installed, configured, and maintained network services and computers in National Bank of Misurata.• Provided comprehensive IT support to all employees at the Bank.• Assisted in the procurement of software, hardware, and other IT supplies.• Actively contributed to planning, improvement initiatives, and suggested IT solutions to enhance overall efficiency and productivity.• Maintained a high standard of record keeping.