Ha Trang Nguyen Email & Phone Number

Melbourne, Victoria, Australia

• Answered multiple-line phone system, screened and relayed accurate message to appropriate person, communicate with clients/suppliers
• Greeted and identified 30+ clients and visitors a day as they entered the office in reference to the daily schedule.
• Acquired necessary service records and documents for client charts by communicating via telephone, or in person with other office locations.
• Received payments from clients for services, maintain credit card payments once a month

Melbourne, Victoria, Australia

• Engaged customers through suggestive selling, passionate selling, and sharing product knowledge to increase sales.
• Completed professional sales presentations and worked closely with Sales Managers to increase the efficiency of the whole sales process as much as possible.
• Resolved any customer problems, maintained inventories, and worked on the constant improvement of the customer experience.

Melbourne, Victoria, Australia

• Make and follow-up appointment bookings, increasing patient flow 10% each month
• Deliver patient service over the phone and face-to-face
• Consult patients about the features and benefits of frames, lenses, sunglasses, and other optical products
• Follow proper procedures when accepting checks and credit cards, act as cashier, handling monies accurately for customers and co-workers

Master'S Degree, Master Of Professional Accounting

Bachelor'S Degree, Banking And Finance