•Provide the best service to our PIF VIP clients.•Make sure the club is perfectly ready for operation.•Attend to the clients’ needs and requests and follow-up, as well as the club’s needs and maintenances and liaise with prospective departments.

•Provide the best service to our PIF VIP clients.•Make sure the club is perfectly ready for operation.•Attend to the clients’ needs and requests and follow-up, as well as the club’s needs and maintenances and liaise with prospective departments.

•Covered sometimes as a Duty Manager.•Generated a daily handover report by the end of my shift.•Collected reconciliations and ensured every transaction made has been posted correctly on the system. Corrected them when needed before proceeding with the night-run.•Managed and assigned the shift tasks to agents and supervised them.•Handled the guests complains and requests and assisted in solving issues and difficulties my teammates encountered.•Assisted in some administrative and clerical tasks.•Performed check-in and check-out procedures and registered and updated all required data and information. •Answered incoming calls, transferred calls, provided information, scheduled appointments, and took messages as needed.

•Performed check-in and check-out procedures and registered and updated all required data and information. •Answered incoming calls, transferred calls, provided information, scheduled appointments, and took messages as needed.