Thi Thu Ha Nguyen

Thi Thu Ha Nguyen Email and Phone Number

Customer Success Specialist (EN/VN) @ OKX
Thi Thu Ha Nguyen's Location
Hà Nội Old Quarter, Hanoi, Vietnam, Viet Nam
About Thi Thu Ha Nguyen

Self-motivated and enthusiastic Customer Service Specialist with 3+ years of experience assisting customers across Advertising and Trading projects. Committed to making ongoing contributions that drive long-term company growth and development. Recognized as a Top-performing Customer Service and Subject Matter Expert.Excited about new opportunities and challenges where I can leverage my strong communication and problem-solving skills to make a positive impact.

Thi Thu Ha Nguyen's Current Company Details
OKX

Okx

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Customer Success Specialist (EN/VN)
Thi Thu Ha Nguyen Work Experience Details
  • Okx
    Senior
    Okx Jun 2024 - Present
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  • Teleperformance
    Subject Matter Expert - Customer Service Project
    Teleperformance Dec 2022 - Oct 2024
    Penang, Malaysia
    - Provide timely customer support to solve problems right away. - Assist a team of 12 members to ensure KPI metrics.- Analyze data and best practices for project improvement.Recognition and Gains:- Implemented timely assistance to agents that resulted in high customer service satisfaction score.- Received award for outstanding performance SME.
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  • Teleperpormance Malaysia
    Customer Service Specialist
    Teleperpormance Malaysia Sep 2021 - Dec 2022
    Penang, Malaysia
    - Provide timely support to customers through chat, email and outbound call.- Handle customers’ concerns positively and professionally.- Identify and escalate priority issues through proper channels when necessary.Recognition and Gains:- Met individual KPIs and team goals and following procedures.- Top project performer.
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  • Puluong Retreat
    Sales Executive
    Puluong Retreat Apr 2020 - Sep 2021
    Hanoi Capital Region
    - Plan and sell transportations, accommodations, insurance and other travel services.- Cooperate with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations- Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers.
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  • Discova Vietnam
    Regional Reservations Executive
    Discova Vietnam Dec 2019 - Apr 2020
    Hanoi, Vietnam
    - Respond to new business opportunities and inquiries as soon as possible.- Ensure all bookings, passenger details, logistic information in a timely manner.- Prepare budgeting prior and report for individual tours and trips.Recognition and Gains:- Achieved a customer satisfaction score of 95%.- Recipient of the 'Excellence Award' for outstanding achievements.
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Thi Thu Ha Nguyen Education Details

Frequently Asked Questions about Thi Thu Ha Nguyen

What company does Thi Thu Ha Nguyen work for?

Thi Thu Ha Nguyen works for Okx

What is Thi Thu Ha Nguyen's role at the current company?

Thi Thu Ha Nguyen's current role is Customer Success Specialist (EN/VN).

What schools did Thi Thu Ha Nguyen attend?

Thi Thu Ha Nguyen attended National Economics University (Neu) Vietnam.

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