Hattie Knuts Email & Phone Number

Modern workplace tools, like Office365, support end users in being more effective and efficient.Nevertheless the evolution goes fast and the variety of tools can be confusing, leading into a missed opportunity of the desired behavioral change.As Adoption and Digital Wellbeing consultant, I guide companies in applying the best change approach to support end users in the usage of these tools according to the companies´ strategy and ambitions, keeping the end users´ needs and wellbeing in mind at all times.

Antwerpen En Omgeving, België

Brussels, Brussels Region, Belgium

After 1 year being member of the team I was promoted to Product Owner and team lead. Safeguarding the value to bring to the end user/business. Meanwhile I recruited 3 new people in the team making it 7 team members. Next to managing the team in an agile way, my focus now is on stakeholder management, making sure the higher management, unions and also the ambassadors are engaged to support the change of working more digital and introducing the New Way of Working transforming the company to become digital & future proof.

Brussels, Brussels Capital Region, Belgium

Together with the programme manager I introduced the Office 365 suite in Euroclear. My focus was on the change management using ADKAR amongst other change methodologies, to start a mindset shift introducing New Way of Working for 5000 employees including online collaboration, sharing knowledge across multiple international entities and being more innovate.

Brussels Area, Belgium

The HR Matching Place is a platform which introduces a new concept of learning on the job within KBC, with the goal of creating a future proof workforce and supporting to become agile organization.Employees can apply for temporary assignments outside of their comfort zone in order to upskill. On the other hand side teamleads and projectmanagers can find the right resources on the internal marketplace. This is a new way of job rotation which needs to be implemented carefully, with attention for the Change and Communication track.

Coordinate the change and communication track in the implementation of Office365 and the new way of working within KBC Group (CZ, SK, HU, IRL, BG). Support the local change and communication officers with their rollout.

During my time at Marketing I was responsible for the user adoption of the new banking platform KBC Touch, moving 1 million online customers from the old to the new (mobile) platform. Besides this we started developping sales engines of bank and insurance products via this online banking application, where I focused on the digital user experience journey.

-Writing social media strategy and policy-Lead social media and customer service projects-Management of various social media accounts-Management of marketing actions for social media-Training insurance agents and employees-PR and awareness of social media internal and external-Single point of contact for internal and external partners for social media

At Melexis I was responsible for the recruitment of engineers. I held selection interviews, I made practical arrangements for the candidates and was responsible for the administration concerning the recruitment. I gave support to the HR-coördinator concerning the hiring process at Melexis.

Following to our trip to Australia, I rejoined the Orde but in Brussels.Here I was responsible for the implementation of the decisions of the communications department.Including the coordination of the booth of the council at building fairs (Batibouw and BIS), organizing the annual General Assemblee, New Year’s party, digitalization of the paper archive,… I was also responsible for the marketing and communication: coordination of the new website, monthly newsletter, annual report.

This first job was a temporarily job because of our plans to travel around Australia in 2009. In this job I was responsible for the administration concerning the internships of architects in Limburg. Set up meetings, writing reports, correspondence, reception,…

Vlerick Conversation Management Platform

Mini-Mba, Doing Business In China

Activities and Societies: Education on finance, communication and cross-cultural management of one week at BiMBA (Peking University) joint.

Master'S Degree, Applied Economics

Thesis: Verschil in promotiekansen tussen mannen en vrouwen: een studie naar de rol van individuele verschillen in ambitie, netwerking en.

Master, Master In Management

Thesis: Strategisch management van internationalisering

Master, Political Science - International Affairs

Thesis: Conflictmanagement en gemiste kansen in het Baskisch conflict

Postgraduate, Digital Marketing

STRATEGY AND PLANNING Overview of the digital landscape, the latest trends and the behavior of the online consumer. Learn how a digital.

Erasmus, Central And Eastern European Studies