• Oversee contracted design of a meter management software that provides automated meter readings to a database and negates need for meter reads to be sent manually through emails• Manage development of methods for clients to input manual meter reads directly into database through desktop and mobile application, ensuring accurate and timely meter readings for tenant billing• Assist with maintenance of office IT including private network/wi-fi, user machines (~35 machines running Windows 7 or newer), printers, and audio/video • Established stable connections to remote metering systems through multiple connection schemes and Remote Desktop applications for use in daily operations and produce instructional documentation for future users• Perform User Acceptance Testing on newly developed proprietary software used for internal processes• Continue all Energy Analyst duties listed below

• Calculate energy billing on behalf of clients for tenants within a national portfolio of commercial real estate• Ensure the satisfaction of all clients and their tenants by providing a superior level of customer service• Develop new analytical reports for clients as needed and present completed work to ensure expectations are met• Maintain utility and property data between multiple databases to ensure consistency and accuracy of reporting• Assist in the development of software requirements for third party development of Resource Energy’s proprietary software, ESAM - Research the necessary components of a complete remote/advanced metering system for integration into our software’s database - Describe solutions for reducing sources of error in manual input of energy meter data to the database - Provide template and functional detail of a client dashboard for utility data• Collaborate with colleagues in the creation and updating of training materials for new employees

I partnered with another student to help grade papers, help students, and create software documentation for an Integrated Science and Technology class.

I worked with five other Resident Advisors in Hanson Hall to assist 200 first year students. Responsibilities included conflict mediation, program hosting, and various administrative tasks.