• Provided exceptional service to premium guests inside the Admirals Club, reissuing tickets, handling reservations, and assisting with any other needs that arose.• Successfully generated revenue for American Airlines by promoting services and products to guests while handling up to 150 customers per day.• Maintained accurate records of all interactions with passengers and personalized the passenger experience by anticipating their needs and providing solutions.• Assisted with check-in, boarding, and other travel needs as required as well as handled customer complaints and issues, working to resolve them quickly and effectively.• Collaborated with team members to provide the best overall customer experience.

• Delivered outstanding customer support to American Eagle passengers, ensuring high customer satisfaction and loyalty.• Followed operational protocols to ensure compliance with airline regulations and safety standards while assisting with check-ins, baggage handling, and boarding, ensuring a smooth travel experience for passengers.• Made announcements over the PA system and prepared itineraries for passengers, including flight schedules, seat assignments, and other travel arrangements.• Helped up to 76 passengers per flight in departure lounges, ensuring a comfortable and stress-free experience.• Assisted passengers with special needs, including unaccompanied minors, elderly passengers, and passengers with disabilities, ensuring they received the necessary support.

• Provided technical support and assistance to customers who were experiencing issues with software products, handling up to 100 incoming calls a day, and addressing issues over the phone.• Addressed issues from travel agencies and worked to ensure customer retention, achieving target results in resolving issues and providing exceptional customer service.