Haupt Feldtmann Email & Phone Number

Pretoria, Gp, Za

Pretoria, Gauteng, South Africa

Multi-Channel Support: Handles inbound requests across email, web, social media, phone, and chat, ensuring comprehensive customer interaction.Development and Innovation: Constantly evolves multimedia support services based on global customer behavior analysis.Consulting Services: Optimizes end-user experiences through strategic outsourcing partnerships.Engagement and Productivity: Provides insights and data to enhance customer relationships and operational efficiency.High Reliability: Maintains 99.98% uptime with secure server infrastructure.Performance Reporting: Offers detailed metrics and analytics through a comprehensive dashboard.Customized Training: Ensures staff are trained specifically on client products for focused and accurate customer support.

Pretoria, Gauteng, South Africa

1038 Clifton Ave, Lyttelton Manor, Centurion, 0157

The financial sector is a section of the economy made up of firms and institutions that provide financial services.

Pretoria, Gauteng, South Africa

Directed a structured Public Speaking Course to empower individuals with the confidence and skills to present to an audience. Implemented interactive exercises, practical techniques, and personalized feedback to enhance communication abilities. Achieved a 90% increase in participants' self-assurance and effectiveness in public speaking.

South Africa

As a skilled Project and Programme Manager in the Infrastructure and Property Development industry, I have successfully managed end-to-end projects, implemented effective administration systems to track and report on progress, conducted frequent site visits, sourced and presented to potential sub-contractors. I have also guided sub-contractors to complete critical tasks, closely monitored their progress, managed personnel on and off-site, built strong relationships with future project partners and consistently met project timelines. Additionally, I have prepared and distributed monthly project and progress reports, ensuring transparency and accountability throughout the process.

South Africa

Directed and facilitated training for over 1000 staff members in the Gauteng region as part of the Shoprite Checkers Development Trust Retail Readiness Program.Conducted site visits to coach and mentor staff in business practices, assessing individual strengths and communicating with candidates to understand their goals and barriers.Implemented effective coaching strategies, teaching candidates job tasks and mentoring them in motivation and skill development.Developed job coaching plans and employment strategies, gathering information for portfolio reviews and monitoring candidate progress.Maintained accurate records, prepared reports, and consistently met deadlines.

South Africa

As a SHEQ Coordinator in a high-risk division, I ensured a safe work environment for staff, clients, and the public by implementing and maintaining effective safety systems and procedures. I successfully conducted daily meetings, facilitated internal training, and performed site visits to proactively address safety concerns. By managing accident investigations and staying compliant with governance and certifications, I consistently met targets and deadlines. I also excelled in client communication and personnel management as a key point of contact.

South Africa

As a skilled professional, I achieved significant revenue growth and high client satisfaction levels through strategic relationship building, both with existing clients and by developing new client connections. By effectively matching client requirements with product offerings and sourcing stock outside of the catalogue when necessary, I successfully converted quotes into sales, ensured on-time order delivery, and consistently met or exceeded set targets.

London

As an experienced Facilities Technician at Selfridges & Co, I successfully maintained, repaired, and built fixtures and fittings within retail sites while prioritizing strict timelines and ensuring the safety of staff and clients. I demonstrated a proactive approach in investigating tasks, determining necessary services, and completing jobs based on stock availability or by procuring requested stock. My focus on building objects in compliance with UK standards resulted in optimal functionality and efficiency.

London, England, United Kingdom

As a skilled maintenance technician, I conducted daily and weekly site inspections, ensuring that all fixtures and fittings met the required standards for a designated building site. By investigating tasks and determining the need for repair or replacement, I effectively minimized disruptions and downtime. I also prepared detailed reports to document my findings and ensure follow-up actions were taken as necessary.

London, England, United Kingdom

Strong opening sentence: "Successfully ensured client satisfaction and seamless service delivery in a fast-paced 24/7 environment."Summary: With a focus on client interaction, I provided exceptional support by verifying VISA requirements, assisting with emergency visas, and ensuring accurate passport and paperwork documentation. Additionally, I played a key role in meeting and directing clients to their boarding gates while maintaining an up-to-date flight list for boarded passengers.

South Africa

Making and repairing items from hardwood:- Working in a factory environment, measuring, cutting, preparing and partially assembling items including cabinetry using specialised equipment- Working onsite to assemble, make adjustments, install and finish final product- Schedule and plan duty roster for timely installation and effective process flow- Client interaction as required onsiteEC WOODWORTH ManagerResponsible for the managerial aspects of a new business set-up that was created by the owner of Louisa Wooden Designs- Select and train a team of assemblers- Meet with suppliers and negotiate pricing on stock and tools- Collect and check stock- Supervise assembly and installation onsite, checking for quality - Successful handover to next incumbent

South Africa

Supervising the operation of a fast-food retail outlet, while working a particular shift, according to a set menu and standard operating procedures:- Learning the business by undertaking each task - Responsible for training and supervision of 4 staff members- Conduct weekly stock take, order and control stock to meet business needs and reduce wastages - Oversee quality of food handling- Manage point-of sale and balance transactions- Handle customer interactions, complaints and escalations to a point of satisfactionSPIFFS CHICKEN FRANCHISE Franchise ManagerDesignated to assist in the set-up of a Spiff’s Chicken Franchise, according to standard operating procedures

South Africa

Providing part-time assistance that is necessary to the daily operations of a liquor store, while working under supervision, during school holidays:- Stock management (receiving and checking stock, stock storage, packing shelves, rotating stock)- Dispatching (preparing stock for collection, delivery and distribution)- General housekeeping- Managing point-of-sale- Providing customer service

Certificate, Coaching & Mentoring Facilitation

N3 Certificate, Technical Matric, Grade 12 Equivalent

Financial Planning & Services

Behaviours needed to engage and build rapport with a client using Social Styles, Communication, Generations, Segmentation, Life Stages.

Certificate, Business Planning

Short Course Development Certificate, Leadership Development 1 & 2

Certificate, Evergreen Ip

Certificate, Secrets For Business Growth

Certificate, Basics Of Business Analytics

Certificate, Sales Explosion

Short Course Development Certificate, Evaluator To Motivator

Short Course Development Certificate, Keeping To Commitments

Short Course Development Certificate, Leadership Excellence

Short Course Development Certificate, Giving Feedback

Short Course Development Certificate, Team Building

Short Course Development Certificate, Advanced Leader - Bronze

Short Course Development Certificate, High Performance Leadership

Short Course Development Certificate, Public Speaking Trainer

Certificate, Life Coach

Short Course Development Certificate, Planning & Implementation

Short Course Development Certificate, Time Management

Short Course Development Certificate, Listening And Leadership

Short Course Development Certificate, Competent Leadership

Short Course Development Certificate, Critical Thinking

Certificate, Strengths Finder Coaching

Certificate, Sales & Management

Certificate, Iso Standards (9001;14001;18001)

Certificate, National Health & Safety (Samtrac)

Certificate, Project Management Concepts

Certificate, Scissor Lift (A3)

Certificate, Internet Technology Technician