Haven Davis Email & Phone Number

King Of Prussia, Pennsylvania, United States

Provide an expert level of problem solving, communication, and service to customers on all aspects of the customer lifecycle including operations, data integrity, reporting, billing, and new location implementation. Leveraged customer relationships to drive above average growth annually, averaging 5-10% new customer locations. Lead cross-functional teams consisting of customers, sales team, account management, implementation, data integrity, and field operations to proactively determine best… Show more Provide an expert level of problem solving, communication, and service to customers on all aspects of the customer lifecycle including operations, data integrity, reporting, billing, and new location implementation. Leveraged customer relationships to drive above average growth annually, averaging 5-10% new customer locations. Lead cross-functional teams consisting of customers, sales team, account management, implementation, data integrity, and field operations to proactively determine best practices for meeting the needs of the customer. Manage multiple large-scale projects simultaneously associated with specific customer accounts and department initiatives. Document and translate the business requirements and work to allocate resources to bring the projects to a successful conclusion. Show less

King Of Prussia, Pennsylvania, United States

Proactively manage all customer on-boarding tasks to ensure installations are completed within the customer expectation and local jurisdiction requirements. Troubleshoot on-boarding obstacles, work closely with stakeholders to ensure issues are communicated clearly, resolved efficiently and creatively, and followed through to completion. Mentor and train new employees on day-to-day task organization, project management as well as specific department processes. Lead existing employees through… Show more Proactively manage all customer on-boarding tasks to ensure installations are completed within the customer expectation and local jurisdiction requirements. Troubleshoot on-boarding obstacles, work closely with stakeholders to ensure issues are communicated clearly, resolved efficiently and creatively, and followed through to completion. Mentor and train new employees on day-to-day task organization, project management as well as specific department processes. Lead existing employees through processes, document navigation, location status clarification and resolution. Department resident expert on implementation, issue resolution, and customer service, consulted by colleagues as needed. Develop and foster strong relationships with customers, vendors, AmeriGas field employees, and co-workers which reinforce the importance of accomplishing tasks and issue resolution. Show less

King Of Prussia, Pennsylvania, United States

Monitor, validate and resolve escalated Attorney General, Better Business Bureau, Department of Agriculture, Internal Affairs, and corporate escalated customer complaints. Determine root cause analysis, communicate status updates and path for resolution with internal and external customers. Maintained an A+ company rating with the BBB. Monitor NPS website for past due concern alerts and sample surveys to ensure appropriate action is taken for demoters and dissatisfied customers. Contribute to… Show more Monitor, validate and resolve escalated Attorney General, Better Business Bureau, Department of Agriculture, Internal Affairs, and corporate escalated customer complaints. Determine root cause analysis, communicate status updates and path for resolution with internal and external customers. Maintained an A+ company rating with the BBB. Monitor NPS website for past due concern alerts and sample surveys to ensure appropriate action is taken for demoters and dissatisfied customers. Contribute to the necessary process changes, training, and other outcomes related to the root cause trends. Develop training materials for Direct Opinion software. Show less

King Of Prussia, Pennsylvania, United States

King Of Prussia, Pennsylvania, United States

King Of Prussia, Pennsylvania, United States