Report directly to CEO where I work closely senior executives oversee all aspects of human resource management and development within the organization. This includes strategic planning, recruitment, employee relations, training and development, compensation and benefits, performance management, and ensuring compliance with labor laws and regulations. Play a key role in shaping organizational culture and promoting diversity, equity, and inclusion initiatives.

Establish a trusted adviser relationship with clients to ensure clients overall satisfaction and a positive user experience with numerous HCM platforms.- Design implementation and success plans that outline critical success factors, metrics for success, potential issues and provide recommendations. - Work closely with client project management team and executive team to identify and resolve all issues that could impact both the clients satisfaction with the solution and the end user adoption once the implementation is complete. - Develop client specific change management and end user adoption programs.

Work with executives, sales, marketing, product development and implementation partners to negotiate contracts and execute sales deals from $50-$500k for a tradeoff based decision support cloud platform.• Oversee the development and implementation of HR policies, programs and services, including recruitment, retention and succession planning, compensation, employee benefits, employee relations, employment practices and procedures, and employee communications.

Applications IT ManagerGlobal Application Owner for Competency Management and primary interface between functional leaders/users, Applications IT and product management to execute strategy and focus.• Negotiated enhancements and bug fixes with HCM product team. • Managed local and global technical team by building relationships and driving application enhancements.

Managed team responsible for end user support and application uptime for Oracle HCM, Pro-Business Payroll, Knowledge Point Performance Impact, Icarian Employee Acquisition and Equity Edge.• Facilitated the deployment and utilization of existing global employee population (70,000) by designing a Global Data Warehouse that incorporated human capitol information from 28 independent HR Applications.• Completely redesigned corporate intranet to include information on HR department objectives, FAQ’s, forms and contact information for Compensation, Payroll, Employment, Training, Benefits, Workers Compensation and Employee Relations.

Senior Account/Engagement ManagerLed a team of 6 in developing strong executive relationships, driving strategy, and up-selling existing Tier 1 and 2 customers on Icarian application software products, training, and services. Customers included: Charles Schwab, Siebel, Informatica, Corio, WebMD, Portera, Pointshare, and Juniper. • Increased customer satisfaction and reference-ability through the development and implementation of strategic Customer Account Plans which included quarterly executive operational reviews, customer participation in product focus groups and beta programs, analysis of workforce planning needs, customer specific product enhancement escalations to the product management organization, and tailored service level agreements. • Led project team in the design and delivery of Icarian's first User Group Conference which included: industry specific speakers, product demos, topic specific breakout sessions, and a customer panel. Resulted in a positive networking experience for customers and future customer benchmarking sessions.

Performed business analysis, training enrollment process, recruitment and selection procedures, security and applicant information, handling of bulk employee applications, and the generating of standard letters to applicants at different stages of the recruitment process for major software company, telecommunications• Re-designed training enrollment process for major telecommunications company to allow end-users to access Oracle Training Administration 11.03 through Self-Service Web Applications and utilize Oracle Workflow for electronic routing of approvals. • Partnered with major healthcare client to perform each step of the HRMS implementation: business requirement definition, design and build, historical data conversion mapping, setup documentation, and test scripts for unit, integration and interface testing of Oracle HCM

Provided strategic staffing and employee relations support to 600 product division employees and managers. • Re-designed company New Hire Orientation to create a multi-media presentation that covered company history and strategic intent, career development, sexual harassment, diversity, and Human Resources policies and procedures. Conduct New Hire Orientation on a monthly basis. • Designed and conducted training courses for product division management on performance management, Human Resources policies and procedures, compensation, and new manager orientation.

Applied Company philosophy and strategy to recruit, train and develop employees in the areas of customer service, selling techniques, loss prevention, benefits and company policies and procedures• Trained all managers and 360 employees on SFA’s on-line merchandise locating and customer tracking systems.• Administered weekly payroll, medical benefits, 401k and credit union, as well as handled all state disability, unemployment and workers compensation claims.