Haven Moses Email and Phone Number

Responsible for ensuring the claims process goes smoothly for the insuredCommunication bridge between the insured, inspector and adjusterCommunicated the services agreement contract to the inspectorsPoint of contact for the insured and the inspectorsSet up inspection date and time between the vendor and the insuredAnswered incoming calls from insureds to provide status of their claimContacted the Vendors and inspectors to verify the inspection documents delivery statusImproved the cycle time for the inspection by two-three daysImproved the percentage of survey results by 15-25% depending on the amount of surveys received

• Perform daily payroll operations• Manage workflow to ensure all payroll transactions are processed accurately and timely• Process manual checks and scanned to payroll as PDF file• Generated and balanced A/R reports utilizing Coats System• Produced payroll register, state and deduction reports• Sorted manual pay checks to ship out via FedEx or USPS applied postage fees to billing• Utilized SAP dashboard generated chargeback reports, open and paid reports and accounting statement• Prepared tax look-up for federal, state and local taxes and applied necessary changes to tax codes• Processed billing for each client generated reports and printed out invoices, scanned to proper department• Applied billing and payroll information to weekly ledger updated YTD numbers• Ensured ledger balanced with the accounting statement• Copied and scanned reports during downtown• Contacted Profit Center when client displayed profits to ensure collection of chargebacks

• Provided excellent customer service skills to clients over the phone for hazard insurance.• Educated customers on product and services.• Maintain account information.• Research and resolve issues.• Escalate issues to the correct department.• Mentor new hires/assist with training new hires.• Participate in projects, assume new responsibilities.

• Processed payments for various pre-paid phone companies.• Answered product questions with up-to-date knowledge of sales and store promotions.• Diffused customer escalated issues.• Built long term customer relationships

• Provided receptionist and customer service support for CEO of the company.• Retrieved phone calls and accurately recorded and delivered messages to proper associates.• Processed, logged and distributed income tax checks for customer.• Set up appointments for new customers and created files.• Assisted with advertisement of business to boost business sales.• Distributed incoming mail to employees.

• Performed administrative duties to the CEO of the company.• Provided general bookkeeping duties utilizing QuickBooks for accounts receivable.• Entered data into payroll system to distribute payment to employees• Organized meetings between CEO and potential clients.• Activated and deactivated alarm service by contacting the command center providing correct documents.• Processed payments for monthly alarm bills.• Answered and managed incoming and outgoing calls while recording accurate messages.• Screened applicant resumes and coordinated both phone and in-person interviews.• Opened and distributed incoming mail.

• Provided office support for home care child provider unit.• Assumed secretary responsibilities when the permanent secretary was not available.• Scheduled appointments for potential home care child provider.• Assisted with setting up staff meetings.• Educated home care child provider on policies, procedures and processes.• Maintained databases and filing system both electronic and paper files for department.• Processed data to ensure providers where paid on time.• Prepared memos and outgoing correspondence.• Reviewed and edited outgoing correspondence.