Haven Nichols Email & Phone Number

As the Digital Health Ecosystem Manager at MTC/MeHI, I help drive digital innovation in Healthcare, connecting startups, with our sandbox partners, research organizations, providers and the private sector and promoting HealthTech innovation in Massachusetts.

Led sourcing, negotiation, procurement and onboarding of new technologies and services while engaging broad range of internal and external stakeholders. Developed comprehensive timelines and maintained project alignment while meeting all administrative, legal, risk, and financial requirements on schedule. Gained valuable experience working with outside counsel in highly regulated environment. Participated in local and national industry events while contributing to discussions on future trends and regulatory changes. Collaborated on design thinking and product innovation strategy development to enhance digital offerings.● Represented Citizens at industry events and trade shows to promote the brand and network with industry leaders.● Co-developed Citizens branded digital product to improve engagement and brand relevance.● Successfully led POC process, enhanced technological integration and innovation, managed sourcing and evaluation of Fin Tech solutions, prioritized long-term strategic value, and ensured alignment with organizational goals.● Increased customer satisfaction and streamlined operations by collaborating with business line leaders to systematically identify and analyze customer pain points and operational inefficiencies for targeted improvements.● Strengthened engagement across diverse demographics while playing pivotal role in team won organization-wide Hack-A-Thon by developing product that effectively aligned customer demand with market opportunities.● Enhanced value for customers and achieved operational efficiencies throughout bank by designing and executing comprehensive fin Tech strategy for both consumer and commercial clients. ● Maintained expert understanding of market trends, externalities, and relevant scientific and social research while positioning bank as leader in fin Tech space.

Boston, Massachusetts, United States

Directed management and execution of Health Tech and Fin Tech programs while engaging with advisory boards and collaborating across organizational departments. Managed budget, team culture, and HR while ensuring overall health and success of programming and reporting directly to Chief Program Officer and CEO. Created and implemented program innovations to incorporate partner feedback, leveraged Mass Challenge’s strengths, and delivered enhanced value to various partner segments. Supported new partner engagements and facilitated successful renewals and solidified programs' market positions. Led a team of six employees, overseeing partnerships and program operations. Reported to the Chief Program Officer and CEO, with quarterly updates to the board of directors.Boosted programs’ profiles and advocated for success while acting as public figure for Mass Challenge’s Health Tech and Fin Tech programs while serving as speaker and panelist at numerous industry and trade events● Improved program value and partner engagement by generating $5M in partner revenue through strategic management and innovative redesign of Mass Challenge’s Health Tech and Fin Tech programs.● Steered efforts in recruiting, onboarding, and training new partnership teams while creating highly effective units focused on understanding partner priorities and delivering exceptional customer service.● Succeeded in redesigning partnership structure and function, including overhauling costs, benefits, and delivery mechanisms as well as marketing materials and partner engagement strategies.● Improved partner perception, strengthened multi-level organizational relationships, and established Mass Challenge as essential extension of partner organizations.

Headed and executed strategy to revitalize underperforming six-state region through comprehensive user education and appreciation program while featuring eight round table events and personalized notes to customers to boost customer satisfaction and engagement scores. Enhanced public transportation program enrollment and doubled state subsidy revenue by reorganizing program structure. Represented Uber across several Boston area membership and business organizations, promoted Uber’s stance on various business issues, and built support from member organizations and advocates. Managed Uber’s relationship and corporate giving with local charities to enhance community engagement. Initiated Driver engagement program, increasing driver satisfaction on the platform.● Expanded Uber’s first hospital pilot partnership with major healthcare provider in Boston area, successfully demonstrated program's benefits and substantially, and reduced costs and inefficiencies for hospital partner.● Successfully managed Uber’s most extensive public transit partnership, focused on delivering seamless rider experience, expanded industry alliances, and facilitated growth of critical transportation networks.● Reduced partner churn, enhanced partner platform engagement, and improved overall partner and public sentiment by developing Uber’s inaugural 360-degree partner engagement program.● Optimized workflows, enhanced enrollment and oversight practices, advocated for internal efficiency tools, and negotiated additional state assistance.

Managed event budgets and logistics to maximize fundraising efforts and community engagement. Led and developed fundraising team, and provided ongoing coaching, training, and performance evaluations. Cultivated partnerships and relationships with key clients, vendors, and external business partners. Oversaw projects from conception to completion while ensuring they meet business requirements, deadlines, and budget constraints. Evaluated performance of business strategies and adjust as needed to improve efficiency and effectiveness.● Secured organization's future relevance and sustainability by collaborating with senior leaders to develop WGBH’s strategic plan and ensuring long-term fulfillment of mission, health of business, and enrichment of content streams.● Generated pipeline of younger and positioned WGBH for future growth and success by formulating and implementing strategy to revitalize Board of Overseer and introducing compelling slate of events to attract immediate interest.● Boosted WGBH’s funding capabilities and resource allocation for future projects by playing pivotal role in launching WGBH’s successful $175M capital campaign by developing strategic roadmap and securing board approval.● Elevated operational integrity and stakeholder confidence by leading critical projects to modernize by-laws and committee structures while significantly reducing compliance risks and legal exposure.

Spearheaded daily operations of legislative affairs team while ensuring that all tasks are performed efficiently and effectively. Analyzed proposed legislation to assess impact on organization and stakeholders and advised on potential responses and adjustments. Conducted detailed research and analysis on specific policy issues and prepared reports and briefing materials for senior leadership. Participated in advocacy campaigns to support/oppose legislation and organized efforts to mobilize support.● Steered efforts in delivering oversight over agency legislative staff, setting all legislative, policy, and regulatory priorities and strategies while ensuring policies alignment with agency’s goals, and effectively addressing needs of public. ● Successfully oversaw key legislative and policy programs aimed at sustaining the health, resilience, and independence of the residents of Massachusetts while ensuring comprehensive support and improvement in public welfare.● Enhanced strategic decision-making process at executive level by providing superior counsel to Secretary Polanowicz and other senior staff and identifying and addressing all potential external relations implications of decisions.● Improved healthcare access and quality for citizens by creating and executing health policies through proficient legislative advocacy, stakeholder coordination, and implementation of laws and regulations.