OTHER TITLES: Director of Operations (03/2019 – 08/2023)As Vice President of Operations, I manage the business functions for both Incompli, an environmental consulting firm, and CloudCompli, a software company. I lead a team of 7 managers who oversee 21 employees, ensuring smooth operations and positioning the business for continued growth.Some of my accomplishments so far have been:- Partnered with the CEO to create and launch a leadership program that has been running quarterly since 2021, aimed at enhancing management and leadership skills across our team.- Achieved over a 20% annual improvement in business processes year after year.- Directed a team in conducting industry research, analyzing the results, and presenting key findings to the CEO and other managers to inform future product development.- Designed a comprehensive map of the customer experience for both internal and external perspectives, identifying key areas for improvement.

OTHER TITLES: Operations Coordinator (03/2017 – 03/2018), Early Childhood Coordinator (09/2012 – 03/2017)As Director, I oversaw both the operations of the entire Mariners Kids program, as well as the early childhood team at Mariners Church, the second-largest church in California. I led a team of 3 coordinators, making sure that the operations, logistics, and issue resolution processes ran seamlessly.Some of my accomplishments were:- Oversaw all operations and logistics for a week-long annual event attended by 2,000 people and over 1,000 volunteers. - Improved client-facing communications by identifying and solving data collection issues in a client request process.- Ensured consistent team performance despite sudden team changes through intensive deadline management.

AllRegs (known now as Ellie Mae) is the leading cloud-based platform provider for the mortgage finance industry. As Director, I managed the Customer Service department and 5 direct reports, including project managers. I directed the customization, implementation, and delivery of underwriting and loan product guideline databases for nation-level account customers. Some of my other accomplishments include:- Oversaw company-wide implementation of a new CRM database as lead Project Manager.- Streamlined client communications by eliminating unnecessary steps, identifying bottlenecks, and building collaborative solutions.- Represented the company annually at a leading industry event, National Mortgage Bankers Association’s Annual Conference.

OTHER TITLES: Associate Membership Specialist (06/2000 – 04/2004)At the leading advocate for the real estate finance industry, I ensured retention rates were high and that our members enjoyed steady growth. I strengthened sponsor relationships and represented the association’s education division at major industry conferences.A key accomplishment here was driving retention rate to 96% by using relationship-building activities. I improved customer satisfaction levels through the use of on-site visits, customer meetings, attending conferences, and providing customized solutions answering client requirements.

• Researched Congressional bills, and prepared materials for the nightly briefing book for senior White House officials. Assisted in preparation for the Interagency Council on the Women’s Business Enterprise meeting.