Haven White Email & Phone Number

Aliso Viejo, Ca, Us

Aliso Viejo, Ca

OTHER TITLES: Director of Operations (03/2019 – 08/2023)As Vice President of Operations, I manage the business functions for both Incompli, an environmental consulting firm, and CloudCompli, a software company. I lead a team of 7 managers who oversee 21 employees, ensuring smooth operations and positioning the business for continued growth.Some of my accomplishments so far have been:- Partnered with the CEO to create and launch a leadership program that has been running quarterly since 2021, aimed at enhancing management and leadership skills across our team.- Achieved over a 20% annual improvement in business processes year after year.- Directed a team in conducting industry research, analyzing the results, and presenting key findings to the CEO and other managers to inform future product development.- Designed a comprehensive map of the customer experience for both internal and external perspectives, identifying key areas for improvement.

Irvine, Ca

OTHER TITLES: Operations Coordinator (03/2017 – 03/2018), Early Childhood Coordinator (09/2012 – 03/2017)As Director, I oversaw both the operations of the entire Mariners Kids program, as well as the early childhood team at Mariners Church, the second-largest church in California. I led a team of 3 coordinators, making sure that the operations, logistics, and issue resolution processes ran seamlessly.Some of my accomplishments were:- Oversaw all operations and logistics for a week-long annual event attended by 2,000 people and over 1,000 volunteers. - Improved client-facing communications by identifying and solving data collection issues in a client request process.- Ensured consistent team performance despite sudden team changes through intensive deadline management.

AllRegs (known now as Ellie Mae) is the leading cloud-based platform provider for the mortgage finance industry. As Director, I managed the Customer Service department and 5 direct reports, including project managers. I directed the customization, implementation, and delivery of underwriting and loan product guideline databases for nation-level account customers. Some of my other accomplishments include:- Oversaw company-wide implementation of a new CRM database as lead Project Manager.- Streamlined client communications by eliminating unnecessary steps, identifying bottlenecks, and building collaborative solutions.- Represented the company annually at a leading industry event, National Mortgage Bankers Association’s Annual Conference.

OTHER TITLES: Associate Membership Specialist (06/2000 – 04/2004)At the leading advocate for the real estate finance industry, I ensured retention rates were high and that our members enjoyed steady growth. I strengthened sponsor relationships and represented the association’s education division at major industry conferences.A key accomplishment here was driving retention rate to 96% by using relationship-building activities. I improved customer satisfaction levels through the use of on-site visits, customer meetings, attending conferences, and providing customized solutions answering client requirements.

Washington, D.C.

• Researched Congressional bills, and prepared materials for the nightly briefing book for senior White House officials. Assisted in preparation for the Interagency Council on the Women’s Business Enterprise meeting.

Certificate Of Completion, Business Process Design For Strategic Management

Certification Of Completion, Interpersonal Communication: Strategies For Executives

Certificate Of Completion, Inquiry-Driven Leadership

Certificate Of Completion, Business Analytics: From Data To Insights

Master Of Arts - Ma, Public Administration

Bachelor Of Arts - Ba, Political Science