Havilah Bakken, Mlis Email & Phone Number

Become an expert at our product offerings to help lawyers with product and research questions. Help explain and communicate new features to drive meaningful adoption of the product. Proactively reach out to customers to assist with adoption and be a single point of contact for research questions, client trainings, and new user on boarding.Regularly review customer activity and account usage to assess account health and identify opportunities.Meet weekly with the attorney success team to share learnings and develop strategies for increasing successful user adoption.Create compelling success and engagement content (including using links, screenshots, and short tutorial videos) to tell product stories and help answer customer questions.Maintain deep knowledge of assigned customer accounts, needs, usage, and renewal dates leading up to customer renewals.Maintain a growth mindset, a culture of optimism, and a constant appreciation for our law firm clients.Be a steward of our brand, and an advocate for our law firm customers’ needs. Work collaboratively across-depts (product, design, engineering) to ensure we constantly improve based on customer feedback.

Remote

Provides research services for the firm’s attorneys and staff including quick reference and in-depth public records, legal, and business research using appropriate electronic resources.Evaluates research results and provides concise summaries of findings.Fields questions from attorneys and staff via phone, in person, and email, and escalates when necessary.Acts as an advisor to attorneys and staff in the selection and navigation of resources.Communicates with courts, court runner services, and vendors.Accurately records billable and non-billable research in firm’s time entry system, in accordance with firm policy.Monitors practice-specific, industry, legal, client, and subject topics through alerts created on online databases to keep attorneys and other staff members informed of current developments and activities.Participates in the evaluation of new and updated versions of resources to determine if subscribing is warranted.Participates in collaborative Research Services meetings (video conference).Conducts onboarding training for lateral attorneys and staff.Identifies opportunities for process improvement as it relates to the position’s responsibilities.Works on special projects to support Knowledge Management, other administrative departments, and practice groups.Keeps abreast of available research tools applicable to the position’s responsibilities; developments with current research tools; and developments in research concepts, techniques, and methods.Collaborates with the Knowledge Management team to develop and implement innovative products and services.Participates in professional development through internal and external training and involvement in professional associations.Maintains strict confidentiality of firm matters.Models qualities and performance desired in firm employees, including attendance, professionalism, and quality work product.Uses resources in compliance with firm’s policies.

Remote

• Writing web-friendly legal content • Editing writing using grammatical knowledge and a variety of tools• Researching topics as necessary - accuracy is our #1 priority

San Diego, California, United States

• Provides excellent reference and circulation services to library patrons. • Promotes the library, its activities, and resources using a variety of tools and techniques. • Instructs library staff and patrons about library resources and reference techniques. • YouTube team leader and channel manager.• Drives change throughout the library by leading and participating in special project teams. • Responsible for the smooth running of branch operations. • Provides services at Downtown and North County locations, and remotely.• Current Memberships: North County Bar Association (https://www.northcountybar.org/), American Library Association (ALA), Association of College and Research Libraries (ACRL), American Association of Law Libraries (AALL), and San Diego Chapter of the American Association of Law Libraries (SANDALL)• Conferences Attended: ALA Virtual 2020, AALL 2020, ALA Midwinter Meeting 2021

• Identify story leads, writing weekly iStudent blog posts, following iSchool style guides, collecting photos and uploading content to the website with appropriate tags.• Work with the Communications Consultant and Project Manager to identify story leads and write articles for the iSchool's Medium site.• Follow iSchool calendars for student-related news, attending iSchool hosted webinars and conferences, contacting students and faculty and interviewing them to develop stories.•Current sole contributor to iStudent blog.

• Critically reads and reviews manuscripts as assigned by the Managing Editor.• Manages own workflow within electronic journal management system (bepress).• Meets review deadlines according to schedule set by the Managing Editor.• Participates in monthly meetings and training activities including real-time meetings andself-study.

Escondido, Ca

• Assist patrons in person and virtually with their research needs by utilizing the Archives collection and other available sources.• Participate in library events and exhibits.• Create and update DACs compliant finding aids for recently digitized collections including working with Islandora.• Research and track awards given to San Diego Zoo Global.

San Jose, Ca

•Research topics: security issues with mobile health technology cyber security use in libraries, and security issues with blockchain technology.•Researched peer reviewed articles with King Library One Search and other databases.•Maintained organized records of chosen articles using APA formatting in preparation for a literature review.•Evaluated and edited survey instruments•Completed the following trainings: FERPA (CSU), Data Security & Privacy (CSU), Students Conducting no more than minimal risk research (CITI), and Conflicts of Interest (CITI).

Contributing writer to the undercurrent: im2moro.com

Anthem, Az

Contributing writer to Liftable.com - Lift the best, leave the rest!

Irvine, California

• Prepares source data for data entry by compiling and sorting information, and establishing entry priorities.• Researches publicly available information (company websites, financial statements, other web-based research); compiles, summarizes and reports findings.• Assists with creation, preparation and maintenance of claims information and status updates for various open matters.• Processes matter documents by reviewing data for discrepancies, and resolves discrepancies by using standard procedures or returning incomplete documents to the Antitrust Recovery Specialist for resolution.• Maintains data entry requirements by following data program techniques and procedures.• Verifies, corrects, deletes unnecessary data, or combines data from several sources before entering into the database. • Purges files to eliminate duplication of data.• Secures information by completing database backups.• Contributes to team effort by accomplishing related results accurately and timely.

Carlsbad, Ca

• Prepared filings for Court• Built and maintained pre-litigation files• Went over preliminary information gathering processes with clients• Filed documents with Court• Video taped discovery meetings

Irvine, California

• Consistently communicated with clients regarding their treatment status• Built and maintained personal injury pre-litigation files• Conducted intake interviews with potential clients• Assisted in writing demand packets sent to insurance adjusters• Coordinated with medical providers and insurance companies to reduce current liabilities

Greater San Diego Area

Global Human Resources•Audited, organized, and managed Human Resources soft and hard copy global employee files.•Created database of employee information including benefit and payroll information in Excel.•Managed international employees car lease scheme for global employees in 13 countries.•Tracked ISO training documents, scanning, uploading, hyper-linking on Excel.

Washington D.C. Metro Area

•Participated in political events as a foundation representative.•Contributing writer for The Daily Signal.

Greater Philadelphia Area

Residential program with intense immersion in interdisciplinary studies in the fields of religion, history, political philosophy, Natural Law jurisprudence, and American constitutionalism as well as on-site field studies relating to the American founding and early republic, American culture, art, architecture, and civil society.

Contributed to School Tracker Database by grading education policies for California School Districts by the Pacific Justice Institute standards.

Carlsbad, Ca

•Audited medical charts and patient insurance coverage.•Professionally received patients and paperwork at the front desk.

•Completed specific research as assigned by supervising attorney.•Acquired information from archives for supervising attorney.

Biola University

Called prospective Torrey students, encouraged them to apply to THI and answered questions.

Contributed to School Tracker Database by grading education policies for California School Districts by the Pacific Justice Institute standards.

Biola University

Wrote opinion pieces published online and in the university newspaper.

Master Of Library & Information Science - Mlis, Academic Librarianship

Activities and Societies: As a Post-Master's Certificate Peer Mentor (Spring 2019) Managed, edited, and analyzed data from Peer Mentor.

Paralegal Certification, Legal Assistant/Paralegal

Completed Accelerated UCSD Extension Paralegal Certificate Program.

Bachelor Of Arts (B.A.), Political Science And Government

Activities and Societies: Dean’s List, Magna Cum Laude, Phi Sigma Alpha Honors Society, and earned a Torrey Honors Institute Certificate.

Certificate, Great Works Of Western Literature

Activities and Societies: Torrey Total Bible, Torrey Music, and counselor for Torrey orientation.

Associate Of Arts (A.A.), Political Science And Government

Activities and Societies: Phi Theta Kappa Honors Society, Honors Scholar Program, President's List, President's Permanent Honor Roll.