Lucy Hà

Lucy Hà Email and Phone Number

ASQ Certified Quality Engineer Trainer @ LSSI Learn
Ho Chi Minh City, Vietnam
Lucy Hà's Location
Ho Chi Minh City, Vietnam, Viet Nam
About Lucy Hà

Lucy Hà is a ASQ Certified Quality Engineer Trainer at LSSI Learn. They is proficient in English.

Lucy Hà's Current Company Details
LSSI Learn

Lssi Learn

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ASQ Certified Quality Engineer Trainer
Ho Chi Minh City, Vietnam
Lucy Hà Work Experience Details
  • Lssi Learn
    Asq Certified Quality Engineer Trainer
    Lssi Learn
    Ho Chi Minh City, Vietnam
  • Ikea
    Quality & Product Compliance Specialist South East Asia
    Ikea May 2022 - Present
    Ho Chi Minh City, Vietnam
    EXPERIENCE/KNOWLEDGE- Develop competence and capabilities about product compliance requirement and quality system, support execution in Category and New Business.- Quality Auditor - Verify compliance against requirements, standards and ways of working to deliver products satisfying customer expectation at suppliers in South East Asia Supply Area.- Provide quality compliance and product requirement trainings and workshops to all South East Asia suppliers.- Quality Trainers: coach and train business team and suppliers about quality management system, product compliance requirements, problem solving - root cause analysis in daily work and specifically related to Quality Deviation.- Good knowledge of production and operation processes- Good knowlegde to lead audits and auditing skills.- Good knowlegde of customer needs and expectations regarding function, customer friendliness and critical to quality (CTQ).- Good knowledge of project management tools and methodology.MOTIVATION- Enable and motivate people by sharing experiences, coaching, mentoring others and delivers key message clearly and effectively in different forum.- Passion for Quality and always have the Customer in mind.- Interest and ability to build trust and partnership to reach common goals.- Curiousity and eager to actively search for information and continuouly learning.CAPABILITY- Ability to deliver results though involving, leading and inspiring people - act as a coach and mentor.- Ability to communicate in an inspring and simple ways to engage co-workers, business team and suppliers.- Ability to lead business with a holistic and analytical view, always act with the customer, supplier, business and quality in mind.- Ability to verify compliance to applied standards - auditing skills.- Ability to perform training- Indirect Leadership capabilities
  • Ikea Services (Vietnam) Co. Ltd
    Quality Specialist
    Ikea Services (Vietnam) Co. Ltd May 2022 - Present
    Vietnam
    1, Mentoring and Consulting to build and develop Quality Management System of Suppliers in South East Asia2. Auditor & Assessor Train The Trainer - Global Train The Trainer Team3. Root Cause Analysis Trainer and Onsite Consultant- South East Asia Suppliers
  • Tetra Pak
    Senior Qa Engineer
    Tetra Pak Oct 2020 - Dec 2021
    Binh Duong, Vietnam
    1. IMS CoordinatorMain responsibilities:• Assure Quality and Food Safety standards are met with establishment, implementation, and maintenance of the Integrated Quality Management System (ISO9001, ISO140001, ISO 45001, BRC6).• Execute internal quality audits of the factory. Participate in external audits and follow up action plans with related departments.• Supervise the compliance with the updated documents used in the factory. Perform risk assessments, evaluate and provide control action plan.• Update, standardize, document, train and apply quality test methods for QA technician and production team with proper recording, tracking and analysis for raw materials, semi-products and final products testing results.• Responsible for increasing all barriers reliability used in production to ensure all defects are contained.• Be an organizer of the Quality Culture Campaign. Involve and engage everyone in the shop floor to take quality ownership from their responsibility and contribution.Achievements and skills gained:• Build a sustainable quality management foundation with continuous improvement.• Supervisor and management skills
  • Tetra Pak
    Senior Qa Engineer
    Tetra Pak Oct 2020 - Dec 2021
    Binh Duong
    2. Factory Issue Resolution LeaderMain responsibilities:• Establish Non-conformance Control Procedure of the factory. Conduct the training for whole related members to understand, identify, handle and control non-conformity.• Lead quality issue resolution activities - customer complaint handling of the factory by collaborating with relevant departments to identify, root cause analysis, propose corrective and preventive action with high countermeasure ladders. Follow up action plan and ensure implementation with effectiveness to prevent recurrence.• Follow up with Base Material Engineer about all the quality issues related to raw materials, ensure the improvement from supplier to eliminate the issues.• Interact with customer and market company for the technical, quality matter of products, facilitate customer visits, the complaint, trial, and consult to manager.Achievements and skills gained:• Customer centric mindset. Achieved 35% & 50% reduction of technical issues (customer complaint) in 2020 & 2021.• Reduced 57% of technical issue recurrence in 2021 compared with 2020.• A collaborative worker who understands the importance of effective teamwork.• Strong problem - solving capability. Decision making skills by balancing between risks and benefits.
  • Tetra Pak
    Senior Qa Engineer
    Tetra Pak Oct 2020 - Dec 2021
    Binh Duong, Vietnam
    3. Education and Training Pillar Key MemberMain responsibilities:E&T Pillar: • Build the foundation of E&T pillar in the factory by establishing, standardizing and maintaining the requirements for qualified training material, internal trainer and training assessment.• Build E&T strategy aligned with factory strategy by developing the master plan, setting KPIs and KAIs to measure the performance.• Identify the skill gap through assessment and loss deployment to prioritize training.• Be a Train the Trainer to develop internal trainers for the factory.• Lead the Kaizen team to enhance the training program.QA Department: • Assist manager in standardizing the skill matrix for the whole QA team.• Schedule to fulfill required skills by arranging the training, assessment and refresh training for all members.• Establish a QA annual training plan and follow up to ensure the completion and effectiveness.• Train test methods, product specifications, Quality points, Critical conditions, analysis tools (5W1H, 4M, 5 why), Kaizen & FMEA methodology, GMP for QA team.• Train Customer Complaint Handling, NCR, Rework procedures to the whole production and QA teams.• Actively participate in and coach Quality loss deployment teams, lead 2 FMEA teams, 1 Kaizen team and member of 2 Kaizen teams.Achievements and skills gained:• Lower 50% technical issues regarding Man & Method in 2021 compared with 2020 through the E&T Kaizen team.• Perform to reduce 1.6% rework products of the factory contribute to increase Equipment Efficiency to reduce Lead Time from order created to final product delivery to customer.• Exceptional communication skills. Ability to motivate and lead others.
  • Tetra Pak
    Laminating Quality Maintenance Leader
    Tetra Pak Apr 2019 - Oct 2020
    Binh Duong, Vietnam
    Main responsibilities:• • Be an IMS representative of Coating process.• Deploy control plan of all machine parameters and settings are in standards to achieve desired product.• Provide training and guidance to all team members in comply with quality sampling and testing frequency including raw material and product.• Deployment the trend of Quality Control Points, Product Quality Testing Results to take action for improvement.Achievements and skills gained:• Successfully installation, validation for first commercial products of liquid packaging material provided to Vietnam and Foreign markets.• A fast learner requires little supervision or monitoring moving forward.• Take ownership for my professional development.• Project management skills.
  • Tetra Pak Binh Duong
    Senior Production Technician
    Tetra Pak Binh Duong Nov 2017 - Apr 2019
    Vietnam
    • 10 months training about Laminating (coating) process at Tetra Pak Pune, India and Sweden.• Contribute to create all SOP, WI, Calibration Routine and Instruction, Chemical Handling, 5S, AM Standards for Coating process.• Participate in AM team of Laminating Process. Create and apply CIL, 5S standard in shop floor.• Support installation, commissioning and performance test of new machine and equipment at during the time factory was built.• Understand and apply World Class Manufacturing methodology.

Lucy Hà Education Details

  • Petrovietnam University
    Petrovietnam University
    Good

Frequently Asked Questions about Lucy Hà

What company does Lucy Hà work for?

Lucy Hà works for Lssi Learn

What is Lucy Hà's role at the current company?

Lucy Hà's current role is ASQ Certified Quality Engineer Trainer.

What schools did Lucy Hà attend?

Lucy Hà attended Petrovietnam University.

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