- Hosted internal ideation workshops of user story mappings and empathy mapping.- Worked closely with UX designers, product managers and product data analysts to develop research plans and research materials, including interview guidelines, surveys (using Google Form), wireframes and prototypes (using Figma).- Moderated user interview sessions employing approriate research methods, incl. usability tests, in-depth interview, contextual inquiry and card-sorting.- Synthesized and analyzed data to deliver findings and insights and recommendations

I also worked as a Power BI training assistant at Datapot. My role is to assist the lecturer in the preparation of course materials and the marking of student assignments.

o Worked with operation staff to collect requirements in the automation of Datapot’s operational process and workflows.o Architected, designed, developed, and QA Power Automate workflows to automate Datapot’s operational tasks.o Organized Datapot operational data into lists in Sharepoint list, built data model and created report for Sales team and Operation team using Power BI.o Participated in Datapot's outsourcing projects: in charge of visualization tasks including creating theme and building report layout.

o Built plans for the competitions by gathering data and working with related stakeholders to minimize the organizing cost. Be responsible for the quality of the competition and athlete’s interests throughout the games.o Successfully organized 5 sport competitions in 1 year, attracting more than 2000 athletes in different favored sports. o Be in charge of executing, managing and mentoring a team of 20 members throughout the organizing process. Supervised and responded them to better perform their assigned tasks.Achievement: Certificate of Achievement for Outstanding contribution to the Extracurricular activities of Foreign Trade University.