Jason K. Email & Phone Number

Halifax, Nova Scotia, Canada

• ✨ Led enterprise-level support with outstanding metrics:
• Managed 23% of team's Severity 1 cases (61 total, highest among 12 engineers)
• Maintained perfect 10/10 customer satisfaction scores
• Resolved 449 complex technical cases🔒 Technical Scope:
• Enterprise infrastructure (Active Directory, HA/DR, database systems)
• Security services (SAML, identity management, session monitoring)

• 🔒 DOD Infrastructure Support:
• Led mission-critical NMCI support while maintaining active security clearance
• Supported classified systems across NIPRNet, SIPRNet, and NNPI domains
• Managed CAC authentication and secure VPN connectivity (Pulse Secure)💻 Technical Implementation:
• Deployed secure infrastructure components across multiple security domains
• Managed Active Directory and enterprise software deployments

• 🔒 Classified Systems Support:
• Managed high-volume enterprise support (5-10 complex tickets daily)
• Deployed 8-10 classified workstations daily (SIPR, NIPR, NNPI, UNNPI)
• Maintained strict DoD security compliance standards⚡ Infrastructure Implementation:
• Orchestrated 100+ network printer/plotter deployment across security domains
• Developed PowerShell automation for system reimage validation

• 🔒 Enterprise Support:
• Managed 60-120 daily service tickets while maintaining active security clearance
• Administered access across 15+ critical platforms (CMDNet, Adobe Connect, AEGP)
• Led VPN infrastructure support between NMCI workstations and CMDNet
• Coordinated security incident response including E-Spills
• Provided multi-channel support while maintaining security protocols

• 📊 Data Management:
• Led 30-40 concurrent data transformation projects
• Managed end-to-end ETL processes across multiple client datasets
• Implemented comprehensive data validation protocols⚡ Process Optimization:
• Developed VBA automation solutions for operational efficiency
• Streamlined manual data processing workflows

• 💻 Infrastructure Management:
• Managed 100+ enterprise systems
• Led email system implementation
• Coordinated technical initiatives
• Developed technical documentation
• Conducted hardware/software testing

• ⚡ Development & QA:
• Implemented Team Foundation 2012 version control
• Achieved 70-80% code coverage via test automation
• Led enterprise system integrations
• Developed automated deployment processes

• 🔧 Technical Operations:
• Managed enterprise IT support via cSupport
• Coordinated campus-wide software deployment
• Administered enterprise email systems
• Led system maintenance initiatives

• 🌐 Infrastructure Implementation:
• Led enterprise networking solutions (DNS, DHCP, Microsoft Server)
• Designed backup solutions (Exchange, SQL, Active Directory, SharePoint)
• Developed secure data access solutions
• Managed remote/on-site support operations

Bachelor Of Applied Science, Information Systems

Associate'S Degree, Business Administration And Management, General