Jason K. Email & Phone Number

Halifax, Nova Scotia, Canada

✨ Led enterprise-level support with outstanding metrics:• Managed 23% of team's Severity 1 cases (61 total, highest among 12 engineers)• Maintained perfect 10/10 customer satisfaction scores• Resolved 449 complex technical cases🔒 Technical Scope:• Enterprise infrastructure (Active Directory, HA/DR, database systems)• Security services (SAML, identity management, session monitoring)• Discovery services and asset management• Certificate and PKI infrastructure• SIEM integration and event forwarding• System administration and automation📈 Key Achievements:• Created 14 knowledge base articles, exceeding documentation goals by 17%• Drove 11 technical feature request implementations• Mentored team members (38 successful ticket resolutions)• Led critical POC implementations⚡ Operational Excellence:• Standard 13-week on-call rotation• 5 additional emergency coverage weeks• 45+ days of delegation support• 11+ hours critical incident support during peak periods

🔒 DOD Infrastructure Support:• Led mission-critical NMCI support while maintaining active security clearance• Supported classified systems across NIPRNet, SIPRNet, and NNPI domains• Managed CAC authentication and secure VPN connectivity (Pulse Secure)💻 Technical Implementation:• Deployed secure infrastructure components across multiple security domains• Managed Active Directory and enterprise software deployments• Configured and maintained HP Enterprise systems• Implemented comprehensive hardware support solutions⚡ Process Optimization:• Developed PowerShell automation for QA processes• Reduced workstation deployment errors by 10%• Maintained strict security compliance standards• Streamlined system access protocols

🔒 Classified Systems Support:• Managed high-volume enterprise support (5-10 complex tickets daily)• Deployed 8-10 classified workstations daily (SIPR, NIPR, NNPI, UNNPI)• Maintained strict DoD security compliance standards⚡ Infrastructure Implementation:• Orchestrated 100+ network printer/plotter deployment across security domains• Developed PowerShell automation for system reimage validation• Led enterprise software deployment and stability initiatives💻 Technical Expertise:• Streamlined quality assurance processes• Implemented security compliance protocols• Managed cross-domain system configurations

🔒 Enterprise Support:• Managed 60-120 daily service tickets while maintaining active security clearance• Administered access across 15+ critical platforms (CMDNet, Adobe Connect, AEGP)• Led VPN infrastructure support between NMCI workstations and CMDNet• Coordinated security incident response including E-Spills• Provided multi-channel support while maintaining security protocols

📊 Data Management:• Led 30-40 concurrent data transformation projects• Managed end-to-end ETL processes across multiple client datasets• Implemented comprehensive data validation protocols⚡ Process Optimization:• Developed VBA automation solutions for operational efficiency• Streamlined manual data processing workflows• Enhanced data accuracy through automated validation🔍 Quality Assurance:• Spearheaded QA initiatives for Data Service department• Ensured data integrity across transformations• Maintained strict client deadline compliance

💻 Infrastructure Management:• Managed 100+ enterprise systems• Led email system implementation• Coordinated technical initiatives• Developed technical documentation• Conducted hardware/software testing

⚡ Development & QA:• Implemented Team Foundation 2012 version control• Achieved 70-80% code coverage via test automation• Led enterprise system integrations• Developed automated deployment processes

🔧 Technical Operations:• Managed enterprise IT support via cSupport• Coordinated campus-wide software deployment• Administered enterprise email systems• Led system maintenance initiatives

🌐 Infrastructure Implementation:• Led enterprise networking solutions (DNS, DHCP, Microsoft Server)• Designed backup solutions (Exchange, SQL, Active Directory, SharePoint)• Developed secure data access solutions• Managed remote/on-site support operations

Bachelor Of Applied Science, Information Systems

Associate'S Degree, Business Administration And Management, General