Hawar Karem Email & Phone Number

Maidenhead, England, United Kingdom

Weybridge, England, United Kingdom

Maidenhead, Berkshire, United Kingdom

London, United Kingdom

London, United Kingdom

• Working as part of a small team to deliver the Web Application for 100,000+ employees globally• User research: Workshops, interviews, surveys and task models• Adhering to a strict and comprehensive company Branding Guidelines• Complying with country specific variables and formatting• Solution design sessions, personas, storyboards, sketching, interactive prototypes, affinity diagrams, wire-framing and user journeys.• Usability testing with focus groups, unit testing and UAT• Building semantic structure with HTML5• Full implementation using SAPUI5 Javascript framework• Customisation of SAPUI5 Javascript controls• Animations using jQuery• Applying styles using LESS/CSS3

London, United Kingdom

• Extensive pre-patch assessments• On-going support for Centrica People Services’ HRonline system• Talking to employees and computer users to determine the nature of problems• Investigating, diagnosing and solving computer software and hardware faults• Logging and keeping records of employee queries• Further improvements to future-proof the UI for further patches• Providing functional support, including procedural documentation and relevant reports• Prioritising and managing many open cases at one time

London, United Kingdom

• Member of LEAN production team of experts assigned to improve the quality and efficiency of the payroll department for Lloyds Banking Group• Research, planning and implementation of Payroll processes optimisation• Engaging with the payroll staff to get a clear understanding of their tasks• Meetings to plan with team where time could be saved in the staff’s tasks• Ensuring a clear and consistent stream of communication between NGA and the client• To work closely with the Operations Managers, Team and Quality Managers and other Resource Support Roles

London, United Kingdom

• AGILE methodology• Face-to-face project planning with client• Maintaining and completing Project Key Performance Indicators.• Tracking activities against the detailed project plans. • Updating project plans to include agreed changes. • Designing multiple mock-ups for front-end• Implementation of new Payslip design• Functional and Technical Specification documentation• Building HTML emails for company-wide HR email notifications• Applying customisation to SAP standard theme with CSS3 and LESS

London, United Kingdom

• Staff scheduling to ensure stations were manned at all times.• To analyse and interpret historical data to assist in decision making relating to performance models • Call traffic forecasting using formulas in Excel• Manage portfolio of historical data• Risk Management and event forecasting• Maximise use of IT to improve business performance• Maintain staffing records and charging where appropriate

London, United Kingdom

At NGAHR’s Richmond call centre, I handled all manner of recruitment enquiries. I ran through all the hiring process from initial call to the interviewing stage and finally to on-boarding. I recruited for positions with many client including Boots, RBS and many councils in the UK. • Conducting interviews with prospective candidates.• Delivery of high customer service and standards to clients, candidates and team members• Arranging further interviews and or assessments• Helping to solve candidate queries and problems• Assisting with the daily correspondence• Providing IT and Administrative support in all areas of business

A Level, Maths

A Level, Music Technology

A Level, Electronics