Director of Ltd company providing IT Programme/ Project Management Resource on a contract basis.

Initially a 3 month contract with an month extension until mid-may. I am under contract with Flatirons Solutions, based in Boulder Colorado, to provide full life-cycle Project Management expertise on two international projects.These roles are covered by a confidentiality agreement but are concerned with scoping and project management of all aspects of the design, development (in an Agile environment), and provision of enterprise level content management solutions with a total cost of £9m+. These systems will combine out of the box functionality with bespoke development and includes integration with other common enterprise systems.

Financial Ombudsman Service is an independent service in the UK for settling disputes between businesses providing financial services & their customers. Hired to rescue a failing programme - Finance Systems Transformation - to implement new systems and business processes around the Finance function; the programme had been running for several months but was in a confused state. Work was progressing but without any discernible structure and with questionable benefits.The programme was running alongside a number of other projects and programmes that required a high level of interaction and stakeholder management, including a new data warehouse, CRM solution, data analytics, business continuity and multiple technology refreshes. This inevitably meant that the ability to keep focus and resources allocated to the programme was a key skill. My role was to lead on the project; ascertain the current state and re-scope the work required; build a team to perform the relevant business analysis, select solutions, produce documentation and convince stakeholders of the change required; both in terms of the business and technology required. This included and upgrade of the core Finance system to Great Plains from 2010 to 2013, a new payroll solution and upgrades to the Purchase order systems and asset management systems/ practices. We prioritised the work and started delivery with both internal teams and external partner. Ultimately part of the final delivery work was transitioned back to the in house team due to internal disputes.

Domestic and General are the UK’s leading warranty specialist; providing insurance across multiple international markets. Hired to re-invigorate a project to replace an failing bespoke system that managed significant volumes of print, digital and other ‘artwork’ produced by the business; largely marketing. Based on SharePoint 2013 with Nintex Workflow extensions the new system was designed to be extendable and re-usable to other areas of the business. A web-based system representing complicated compliance and approval workflows across geographically disparate teams including security, full auditing, content conversion and digital library aspects. Introduced aspects of Agile (SCRUM) methodology into a traditionally waterfall environment during a period of intense change around the business.Main responsibilities:• Creation and management of a team of subject matter experts, technical teams (support/ developers/ test/ change/ environments/ data architects), business analysis - reporting to board level.• Compare and source 3rd party partners for specialised development work - considerable effort with legal and procurement teams to achieve contract and future support models.• Managing initial staged/ gated approval process to achieve funding from initial concept through scope to detailed functional and technical design into build. • Plan the change/ transition into BAU and ongoing support through the relevant teams including training, disaster recovery design and change management.• Standard Project Management tasks – reporting, planning, resource management, change management, stakeholder management. Monitoring to budget, risks/ issues, impact analysis. Milestone planning. Started to scope several other projects whilst there including achieving approval for stalled Fixed-Asset management system and initial resource scoping for AS400 move/ upgrade.

Hired to gather requirements and manage the implementation for a cloud based contract management system, based on the Salesforce.com platform, to allow the council to have full visibility of contracts with suppliers across all areas of the business. Run in an agile (SCRUM) environment, the project involves matrix management of internal and 3rd party development teams and running of workshops across disparate areas of the council to gather and prioritise requirements and deliver. The application was custom built and leveraged document management, exhaustive metadata, workflow with notifications and tracking of KPIs for the individual contracts and the Contract Management Framework.

The Learning Trust is a private company setup to replace Hackney’s Local Education Authority duties. Alongside a 1+ Million turnover of concurrently run smaller projects (typically 20K-300K, 10+ at once) I was regularly tasked with giving advice on strategy, change management and business processes to other settings as well as sales, account management and ad-hoc business critical tasks. Larger scale projects include:• Primary capital building programme across the borough – Multi-million pound rebuilds of entire school sites. Whole responsibility for all aspects of IT from building design, through design and implementation of systems and processes, to on-going management and support.• Representing ICT Strategy at board level; complete programme management for all aspects for ICT for 15+ multiple multi-million centres to achieve government defined outcomes.• Rescue of failing project; new build of the multi-million flagship training centre to make it a success with innovative IT solutions.• Provision of Finance system across borough: Project management of a completely new accounting solution; including full communications plan, marketing and training, and changing business processes to ensure proper use.• Provision of email system across borough to thousands of users from disparate or unworkable solutions. Needed to ‘sell’ the solution and concept in many occasions but achieved 100% take up and now it’s embedded.• Massive refresh of internal IT involving replacement of most desktop equipment and change management to all operating systems and productivity applications – all delievered in a weekend.• Provision of Sharepoint for document management, intranets, extranets and website; reporting from databases to separate audiences through single sign on• Consolidation of print services and document management across disparate sites• Refreshes of all IT systems in failing schools involving replacement of all systems and business practices

Connect are an IT support company supporting several hundred SME companies with a huge range of systems from single desktops to multi-site domains and clusters.Quickly promoted to 3rd line support and team management; I gained significant experience of working in an extremely pressured support environment where delivery of business critical solutions, in a very limited time frame, was key and was regularly top of statistics for problem resolution and, more importantly, customer satisfaction

Self-employed role in own IT support company focusing mainly on home users and SME up to about 50 users. Successfully differentiated our company, from our competitors, by providing an exceptionally high level of service and customer retention.• Design and installation of Windows and Linux Servers, structured and wireless networks and client machines and associated communication technologies; phone systems and email. VPN, wireless, storage and remote administration technologies. • Wide variety of support and training.

Consultant Project Manager with a specialist Environmental Mechanical-Electrical consultancy. My responsibilities included project management, third party interfaces, and specific research into renewable/ sustainable resources of energy, preparation of associated reports, preparing and presenting recommendations for energy awareness to the Royal Parks, energy monitoring spreadsheet and database design, collation and statistical analysis of large amounts of data.