Devin Hawkins Email & Phone Number

Malvern, Ia, Us

Chesterfield, Mo, Us

Us

• Serves as Associate Director, Business Operations Architecture, developing the strategic direction for the team of 5, focusing on leading the team to operational maturity.• Influence senior operations leaders to align strategic KPIs to Business Operations Architecture to launch capital investment efforts bridging strategy to operations execution done in partnership with product and project teams.• Utilize vision-driven leadership to lead the development of a 3-year practice maturity development plan, utilizing proven industry best practices from Business Operations Architecture Guilt and The Open Group Architecture Framework (TOGAF).• Mentors the development of 5 professionals, guiding them through the process of creating a 5-year career plan, as well as identifying and sharpening the fundamental skills needed to achieve each step.• Function as project leader planning (including ideation) and overseeing multiple resources in the implementation of an innovative Business Operations Architecture tool and publicizing with various business partners, generating a 50% reduction in Business Operations Architecture administrative costs.• Established a personal focus on continuous learning, leveraging industry conferences and practices to identify and incorporate the latest market trends, such as Customer Journey and Value Streams, into the mainstream Business Operations Architecture activities.• Identified some of the most significant successes and established as operating models for mature performance, resulting in driving the organization from a level 2 maturity to level 4 maturity on a 1 – 5 scale.

Us

• Led a team of Business Analysts through the execution of a multi-billion-dollar large-scale pharmacy acquisition integration project, focusing on reducing the call handle time and associated cost by 30% from 8 minutes to 5. • Developed a vision and secured team buy-in and influenced IT executives to follow the path of the vision as proposed.• Organized the source of business demand to demonstrate with heat maps business operational maturity, supporting the development of Business Capability Models and Maps.• Leveraged Oracle e-Business Suite to design the business process current state flows for the organization’s core pharmacy Mail Order flows, as well as future state flows for future system.• Continually monitored performance and successfully met the tightest of deadlines in the billion-dollar integration of core claims and pharmacy formulary activities.• Functioned as subject matter expert and mentored and developed various employees, leading the team through the establishment of career goals and ensuring the development of the skilled need to succeed.

San Francisco, California, Us

• Hired to oversee a project utilizing Six Sigma Lead process analysis, collaborating with senior management executives through the development of operational processes supporting 800 employees.• Facilitated interviews with multiple employees that included polling of existing processes, leveraging the information to identify problems and develop strategic solutions.• Led the design and development of complex business processes using proven methods and tools, supporting meaningful quality improvement efforts.

Boca Raton, Fl, Us

• Performed as Business Architect, Project Manager, and Senior Business Analyst with full ownership of several business applications, collaborating with cross-functional teams to identify the use of each product within the organization and creating and executing a roadmap.• Immediately took over an underperforming project that included implementing Strategic Innovation and Intellectual Property initiatives that was behind schedule and over cost.• Reigned in control of the neglected project efforts and cost overruns by vendor consultants, completing with time to spare, achieving all objectives and 25% under budget, with the project generating $1M in revenue.• Developed Business Capability Models and Maps by gathering and organizing the source of business demand to demonstrate with heat maps business operational maturity.• Leveraged expertise to develop and mentor multiple team members, identifying future goals and providing motivation to create the needed skills to achieve success.

Mba

Bsit, Information Technology, Project Management