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Christopher Hawley Email & Phone Number

IVR Developer at SPECTRAFORCE
Location: New York City Metropolitan Area, United States, United States 4 work roles 2 schools
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Current company
Role
IVR Developer
Location
New York City Metropolitan Area, United States, United States

Who is Christopher Hawley? Overview

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Christopher Hawley is listed as IVR Developer at SPECTRAFORCE, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Christopher Hawley.

Christopher Hawley previously worked as Application Developer at Eventus Solutions Group and Senior Software Engineer at Nuance Communications. Christopher Hawley holds Master Of Engineering (M.Eng.), Computer Engineering from Stevens Institute Of Technology.

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SPECTRAFORCE

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About Christopher Hawley

Christopher Hawley is a IVR Developer at SPECTRAFORCE.

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Christopher Hawley's current company

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SPECTRAFORCE
Spectraforce
IVR Developer
New York, NY, US
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4 roles

Christopher Hawley work experience

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Ivr Developer

Current
  • Acted as a consulting software developer within a software development team for an S&P 100 financial services company, working to develop and maintain Java-based IVR solutions running on the Nuance NDF and NICE CXone.
  • Worked to analyze log files to troubleshoot production issues and remediate end-user issues.
  • Helped to determine the level of effort required to implement Agile stories.
Dec 2024 - Present

Application Developer

  • Acted as a consulting software developer within a software development team for an S&P 100 financial services company working to develop a Java-based IVR solution. Also helped to map requirements for implementing a.
  • Collaborated with a team to deliver new and improved features to IVR business owners.
  • Worked to analyze log files to troubleshoot production issues and remediate end-user complaints.
  • Helped to determine the level of effort required to implement Agile stories.
  • Assisted narrowing down and correct behavioral differences observed between legacy Nuance-based IVR solution and NICE solution to ensure feature parity on the new solution.
Jul 2023 - Mar 2024

Senior Software Engineer

Mahwah, NJ

  • Performed senior-level consulting development on Java-based IVR solutions featuring Natural Language Understanding (NLU) for customers in a wide variety of industries, including healthcare, finance, insurance, and.
  • Technical lead on 6+ projects and assistant technical lead on 6+ more. Worked as lead developer on 25+ projects.
  • Acted as senior Subject Matter Expert on Cisco CVP VXML Server, Cisco Unified Contact Center Enterprise (UCCE), and Unified Contact Center Express (UCCX) platforms.
  • Developed IVR frontend, middleware, and backend integrations using RESTful web services and direct JDBC connections to SQL databases to meet customer requirements and provide enhanced performance.
  • Supervised on-shore and off-shore teams of 2-6 members in developing and maintaining IVR solutions to fulfill customer needs.
  • Experience working with a variety of development management paradigms including Agile and Waterfall.
Jan 2011 - May 2023
2 education records

Christopher Hawley education

FAQ

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What company does Christopher Hawley work for?

Christopher Hawley works for SPECTRAFORCE.

What is Christopher Hawley's role at SPECTRAFORCE?

Christopher Hawley is listed as IVR Developer at SPECTRAFORCE.

Where is Christopher Hawley based?

Christopher Hawley is based in New York City Metropolitan Area, United States, United States while working with SPECTRAFORCE.

What companies has Christopher Hawley worked for?

Christopher Hawley has worked for Spectraforce, Eventus Solutions Group, and Nuance Communications.

How can I contact Christopher Hawley?

You can use AeroLeads to view verified contact signals for Christopher Hawley at SPECTRAFORCE, including work email, phone, and LinkedIn data when available.

What schools did Christopher Hawley attend?

Christopher Hawley holds Master Of Engineering (M.Eng.), Computer Engineering from Stevens Institute Of Technology.

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