Christopher Hawley Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Acted as a consulting software developer within a software development team for an S&P 100 financial services company, working to develop and maintain Java-based IVR solutions running on the Nuance NDF and NICE CXone platforms.• Worked to analyze log files to troubleshoot production issues and remediate end-user issues.• Helped to determine the level of effort required to implement Agile stories.

Acted as a consulting software developer within a software development team for an S&P 100 financial services company working to develop a Java-based IVR solution. Also helped to map requirements for implementing a NICE-based IVR solution.• Collaborated with a team to deliver new and improved features to IVR business owners.• Worked to analyze log files to troubleshoot production issues and remediate end-user complaints.• Helped to determine the level of effort required to implement Agile stories.• Assisted narrowing down and correct behavioral differences observed between legacy Nuance-based IVR solution and NICE solution to ensure feature parity on the new solution.

Mahwah, Nj

Performed senior-level consulting development on Java-based IVR solutions featuring Natural Language Understanding (NLU) for customers in a wide variety of industries, including healthcare, finance, insurance, and government services across the entire life cycle of application development as part of a team or under minimal supervision, as needed.• Technical lead on 6+ projects and assistant technical lead on 6+ more. Worked as lead developer on 25+ projects.• Acted as senior Subject Matter Expert on Cisco CVP VXML Server, Cisco Unified Contact Center Enterprise (UCCE), and Unified Contact Center Express (UCCX) platforms.• Developed IVR frontend, middleware, and backend integrations using RESTful web services and direct JDBC connections to SQL databases to meet customer requirements and provide enhanced performance.• Supervised on-shore and off-shore teams of 2-6 members in developing and maintaining IVR solutions to fulfill customer needs.• Experience working with a variety of development management paradigms including Agile and Waterfall.• Worked as a full-stack developer performing upgrades on a Grails and Spring-based webapp used by customers to make configuration changes to their IVR.• Evaluated various solutions for DevOps tooling to explore ways in which we could leverage it to speed up deployments and testing.• Provided 24x7 technical support to customers as needed to meet contractual requirements.

Master Of Engineering (M.Eng.), Computer Engineering

Bachelor Of Engineering (B.Eng.), Computer Engineering