Luke Hawthorne Email & Phone Number

Juneau, AK, US

• After being promoted, have taken a leading role in expanding a health benefit management tool which has already allowed State of Alaska staff to recoup 5.5 million dollars in employee and employer premiums
• Rewrote a report query which was over 500 lines of SQL and took 20 minutes to run without caching, resulting in a query which is under 200 lines and runs in less than a minute
• Have provided mentoring to more junior team members and helped them debug subtle issues

Juneau, AK, US

• Worked independently to learn the React skills necessary to write most of the UI for a health benefit management tool for the State of Alaska, core functionality delivered on time and within budget
• Handled the most critical issues for NMFS operational support since joining team, support team has been able to pivot from reactive to proactive work during my tenure
• Exhaustive debugging of legacy PL/SQL allowed 2022 and 2023 Alaska fisheries permits to be created without a single dispute over pounds issued

• Performed rudimentary data analysis to help our call center maintain a high level of support
• Provided mentoring in multiple languages to struggling call center workers

Seattle, WA, US

• Made recommendations to call center supervisors based on representative performance
• Worked with leadership to establish standard criteria for evaluating representative performance