• Trained branch employees on ERP systems and company applications, ensuring uninterrupted business operations.• Set up and maintained internet connections, IT devices, and security measures to protect company data.• Managed IT tickets, resolved issues according to SLAs, and prepared reports for branch and regional supervisors.

I have worked on tasks such as through remote access, offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software, and training computer users on how to operate new technologies. I have used various help desk software, databases, and remote control tools such as Anydesk, SQL Server, and TeamViewer.As an IT help desk freelancer, I have learned how to communicate effectively with clients, understand their needs and problems, and offer the best solutions based on my technical knowledge and skills. I have also developed my skills in customer service, business awareness, empathy, and problem-solving. I am always eager to learn new things and improve my performance.

• Provided technical support to customers through various channels, resolving hardware and software issues efficiently.• Communicated complex technical concepts in a clear and concise manner to ensure customer understanding.• Conducted research, testing, and documentation to update computer systems and networks for optimal performance.

• Administered and maintained servers, network infrastructure, and IT systems to ensure optimal performance and reliability.• Implemented security measures such as firewalls, intrusion detection systems, and antivirus solutions to protect systems from cyber threats.• Monitored system health, performance, and capacity to ensure smooth operations.