Managing the Customer Service operation for equipment workshopKSA, UAE, Egypt, Bahrain

Managing the Customer Service / Sales Administration for Optical ManagementUAE, Qatar, Oman

Manage our purchase orders and invoices using SAP application . verify customer information, issue invoices , and complete monthly sales reports.

 Source candidates using a variety of search methods to build a robust candidate pipeline Screen candidates by reviewing resumes and job applications, and performing phone screenings Take ownership of candidate experience by designing and managing Mass hiring job postings, job descriptions, and position requirements Perform reference checks as need Facilitate the offer process by extending the offer and negotiating employment terms Manage onboarding and new hire process Stay abreast of recruiting trends and best practices Manage the overall interview, selection, and closing process Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations

 Resolve customer complaints or answer customers' questions regarding policies and procedures. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. -Train or instruct employees in job duties or company policies or arrange for training to be provided. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. . Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules

 Handling customer inquiries completely and accurately Use all acquired skills from RCC training to maintain the call duration within agreed limits and meet SLA, in order to reduce costs and maximize revenue. Complete all necessary documentation related to project operations. Alert the Supervisor of issues or concerns that require escalation for complete resolution. Enter customer data and other relevant information into the call center database as required. Suggest improvements to the call center processes using RCC Quality Management System guidelines. Maintain confidentiality of RCC client and customer data. Capable of selling the customer products through the phone (if applicable). Participate in individual and team training/ meetings in order to ensure that knowledge is up-to-date.