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Haya Faouri is listed as Quality Assurance at CsMena, a with 42 employees, based in Amman, Jordan. AeroLeads shows a matched LinkedIn profile for Haya Faouri.
Haya Faouri previously worked as Customer Service Representative at Csmena and Digital Marketing and Design at Music House Amman. Haya Faouri holds Bachelor'S Degree, Digital Communication And Media/Multimedia from University Of Jordan.
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Experienced in optimizing customer experiences and service quality through comprehensive Quality Assurance practices, I am dedicated to enhancing interactions and fostering excellence. My journey extends beyond QA, with a robust foundation in Multimedia Visual Arts, where I skilfully blend design expertise, visual storytelling, and digital marketing proficiency.In my role as a Quality Assurance professional at CS Mena, I assess and elevate interactions across diverse channels (Chat, Phone, Email), enhancing agent performance, and ensuring policy compliance. My insights from metrics analysis drive improvements and operational efficiency, while my commitment to data protection ensures compliant customer experiences.My dynamic background encompasses roles as a Customer Service Representative, where I honed multitasking skills and became a trusted mentor, and as a Digital Marketing and Design Intern at Music House Amman, where I mastered design tools, website management, and campaign direction.I hold a degree in Multimedia Visual Arts from the University of Jordan, equipping me with skills in Illustrator, Photoshop, Stop Motion, and more. Beyond my professional endeavors, I am proud of my achievements in promoting awareness, youth engagement, and research through initiatives like the Community Peace Center, Youth Tonic - Youth Ministry, and UNICEF - PAR Project.With a passion for problem-solving, effective communication, and adaptability, I am excited to contribute my diverse skill set and creativity to new challenges and opportunities. Feel free to connect and explore how we can collaborate in the realms of QA, multimedia arts, and beyond.
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A career timeline built from the work history available for this profile.
Amman, Jordan
- Evaluated (Chat, Phone, Email) interactions for quality, accuracy, and policy compliance.- Improved agent performance through targeted coaching and feedback.- Enhanced operational efficiency by identifying workflow optimizations.- Analyzed metrics (response time, satisfaction) to drive improvements.- Ensured compliance with data protection regulations.- Generated reports for management and stakeholders.
Amman, Jordan
- Responded to and handled customer complaints and inquiries through calls, chats, and e-mails efficiently. - Developed personal organization and multitasking skills in a fast-paced environment. - Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees. - Performed account verification for website users.
Amman, Jordan
- Design logos, posts, and stories. - Manage an organization's website and maintain it, keeping best practices in mind.- Plan and direct marketing campaigns. - Optimize content for the website and social media platforms.
Other employees you can reach at csmena.com. View company contacts for 42 employees →
Misheal Qandah
Colleague at CsmenaJordan
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Ahmad Alaqarbeh
Colleague at CsmenaAmman, Jordan
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Raghad Alomari
Colleague at CsmenaAmman, Jordan
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Waleed Al-Ahmad
Colleague at CsmenaAmman, Jordan
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Ismael Kassab
Colleague at CsmenaAmman, Jordan
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Dina Almasri
Colleague at CsmenaAmman, Jordan
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Ghadeer Qasmia
Colleague at CsmenaAmman, Jordan
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Yousef Sanad
Colleague at CsmenaCairo, Egypt
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Ahmad Abu Mallouh
Colleague at CsmenaZarqa, Jordan
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Rama Mahmoud
Colleague at CsmenaZarqa, Jordan
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Quick answers generated from the profile data available on this page.
Haya Faouri works for CsMena.
Haya Faouri is listed as Quality Assurance at CsMena.
Haya Faouri is based in Amman, Jordan while working with CsMena.
Haya Faouri has worked for Csmena and Music House Amman.
Haya Faouri's colleagues at CsMena include Misheal Qandah, Ahmad Alaqarbeh, Raghad Alomari, Waleed Al-Ahmad, and Ismael Kassab.
You can use AeroLeads to view verified contact signals for Haya Faouri at CsMena, including work email, phone, and LinkedIn data when available.
Haya Faouri holds Bachelor'S Degree, Digital Communication And Media/Multimedia from University Of Jordan.
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