An independent contractor working with public and private entities, SMEs, and international clients. WORK DEVELOPED• Greeting Holiday Cards• Flayers/Pamphlet Creation and Design• Company Profile Creation and Design• Report Proof Reading and Design• Video production, script writing, translation, and dissemination• Brand logo, color, typography, and print and web elements

• Worked on the production of the script, artwork, and radio ad for EFE-Jordan's recent skilled crafts campaign صنعتي بصمتي"”.• Capture and narrate success stories to be shared with beneficiaries and donors across our social media channels.• Create the overall content, design outline, and brand identity of EFE-Jordan’s website and managed the project by working closely with the developers. • Collaborate with MEL and Data Management Coordinator to develop communication products influenced by facts, stats, and case studies.• Manage Social media channels by creating concepts, uploading content, and monitoring RO.• Collaborate with team members to identify storylines opportunities (success stories, project initiations, celebrations, etc) and create the content via video production, text, or infographics. • Shoot and edit success stories, photos of beneficiaries, graduation ceremonies, and project cycle videos using Premiere.• Support in increasing digital engagement by identifying our strategy and promote our initiatives via various channels: social media, webinars, paid search, etc.• Create a list of success stories to identify alumni to become organizational influencers and spokespeople.• Gather and create content for EFE's newsletter to be launched on a (weekly, bi-weekly, or monthly basis?)• Draft reports to donors and partners to communicate project progress and highlighting achievements.• Translated videos and other related content from Arabic to English, and vice versa• Create greeting cards, PowerPoints, and other promotional materials for EFE-Jordan using AI, PowerPoint, and other software programs.

• Developed marketing materials to be shared on marketing channels including websites, social media, blogs, email, form letters, brochures, video scripts, internal communications, and other communications as requested.• Worked with the creative team to develop video content for targeted audiences.• Conducted a market study of competitors and advice managed on best course of action.• Researched, wrote, and sent our monthly press releases, as well as arrange press conferences. • Collaborate with existing PR agencies to ensure the company maximizes unpaid media placement.• Arranged events, produce giveaways, and worked with the team to ensure event success.• Monitored and analyzed campaign’s activities, progress, and results.• Monitored social media accounts and inform social media managers on trends relating to company’s image.• Participated and contributed to the overall marketing programs developed and implemented by Wells Fargo.

• I performed the day to day operation and audits. • Reviewed supporting documents of accounts to ensure compliance and alignment with policies and procedures.• Increase customer satisfaction by 20% and customer retention by 30%.• I coordinated training and evaluated employee’s performance. • Coordinated events to increase sales and hit monthly goals.

• Facilitated the transition process of registration branch managers into Loan Officers• Registered new Mortgage Loan Officers ( MLO) through the NMLS • Track background results on new MLOs • Registered MLOs for their training classes and monitored progress• Sent out reminder emails

 Shared responsibilities for the branch sale’s goal with the management team. Helped develop strategies to motivate staff by creating in branch contests. Coached, trained, and provided feedback to staff; Assisted in the recruitment and the hiring process. Created the weekly staff schedule Developed partnership with local business to increase customer inflow. Worked closely with customers to maintain customer satisfaction.