Haya Harb Email and Phone Number

- Conducted case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes.- Developed and documented an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee.- Provided any of the following interventions: more in-depth assessment, medical management interventions, initiation, and coordination of occupational and/or psychological interventions, utilization of specialized resources or consultations, etc. - Determined an appropriate RTW goal with the employee and the employer, Provided active support for the return-to-work planning process between the employee and their supervisor, and intervened when necessary.- Communicated proactively with the employer’s HR representative regarding any case management issues that may influence the workplace and RTW planning.- Managed the transition to LTD and provided medical and summary case management information to the LTD insurer to ensure a seamless transition.- Attended Case Management and Disability Management department team meetings every month.

- Managed assigned projects and 100+ patient cases. - Successfully funded over 90% of treated patients, including private, public, and special access programs.- Administered and adhered to case-management protocols, including clinical disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers.- Implemented pharmaceutical and biotechnology-related market research initiatives with physicians, patients pharmacists, or other allied health professionals; - Provided feedback regarding current protocols, databases, processes, and inter-departmental relationships.

- Created and maintained credit files and databases.- Contributed to effective cost and risk control through productivity and adherence to corporate processes and controls, and achieved departmental management certificate sales targets through the recommendation of appropriate products and services. - Recognized and successfully leveraged opportunities to further expand our client’s business through cross-selling and value-added management opportunities.- Ensured that the documentation necessary for processing a loan application is complete and valid.- Monitored suspicious financial activities. - Developed and maintained client relationships.