I started to manage the conversion team, which is the request for a quote to sales order process I innovated and improved the process, created training for my team, created modules and process in the CRM software. I also systemized the request for a quote to the sales order process by creating workflows and charts. I run daily reports on the company revenue, team productivity log, and on our products. I track customers' success by comparing the conversion rate from quote to the sales order and… Show more I started to manage the conversion team, which is the request for a quote to sales order process I innovated and improved the process, created training for my team, created modules and process in the CRM software. I also systemized the request for a quote to the sales order process by creating workflows and charts. I run daily reports on the company revenue, team productivity log, and on our products. I track customers' success by comparing the conversion rate from quote to the sales order and also help them to win as many as jobs possible by building a partnership. Show less

As an Office Administrator, I was assigned to handle the order management process and also handle any office administration task. I looked over every order until it got delivered if there was an issue I would resolve the case. I also took over our credit application process and developed a quality check system.

I'm a specialist on scheduling shipments, working with different skid sizes and making sure the classification is correct to avoid any classifications fee's also provide tracking information to the customer, schedule long-hauls, build a tracking system, provide pricing for any shipments, and handle Canada shipments with permits. Now I am a Customer Success Manager but still handle any issues with miss deliveries, cases, or damages.

I was responsible of handling all incoming calls, assist purchasing by creating purchase orders in Quickbook, tracking every order until delivery, also schedule any shipments.

In the call center I was responsible of handling any inquiries for new accounts, take payments, and issue disconnection orders. I handled the communication and chat channel to make sure the customer's questions were resolved.