Oversee and lead the planning, execution, and successful completion of complex projects, ensuring alignment with organizational objectives while managing resources, timelines, and budgets.

Appointment Setter, Customer Service Agent. and Production AssistantIntroduced change improvement plans to achieve goals,methodologies and initiatives.Assembled briefs and prepared PowerPoint presentations.Discussed proposals with interested parties such as vendors,contractors and facility review boards.Set project goals and schedule with owners and team members.Assessed, monitored and reported on work progression.Scheduled and confirmed appointments.Provided exceptional customer service through effectivetelephone communication and follow-ups.Sorted incoming mail and directed to correct personnel eachday.Made phone calls and sent emails to establish leads.Managed more than 400 incoming calls per day.Obtained needed resources by strategically negotiating withstakeholders and outside suppliers

Customer Service, Sales Rep, Booking ReservationsGreeted customers Answered any questions andconcerns Answered phone calls in a quick and professionalmanner Dealt with unhappy or belligerent customers with a calmvoice and manner.Ensured incoming and outgoing mail reached the appropriatedestinations.Found creative solutions to resolving diverse customer problems.Juggled multiple tasks at the same time and completed themquickly.Answered customer telephone calls promptly to avoid on-holdwait times.Answered constant flow of customer calls with minimal wait times.Offered advice and assistance to customers, paying attention tospecial needs or wants.Responded to customer requests for products, services andcompany information.Collected customer feedback and made process changes toexceed customer satisfaction goals.Provided information regarding charge accounts and loyaltyprograms.Delivered exceptional customer service to every customer byleveraging extensive knowledge of products and services andcreating welcoming, positive experience

Accepted and processed customer payments in cash, creditcards and checks, checking for validity.Acknowledged customer issues and resolved their problemsquickly and efficiently.Evaluated the customers' needs and provided service options tomeet their requirements.Fulfilled administrative duties, including: completing and filingpaperwork, directing a multi-line phone and settingappointments.Greeted customers and offered them assistance where possible.Informed customers about current promotions and sales,encouraging them to take advantage.Provided customers with information about availability andpricing.Resolved various issues and discrepancies for customers.Provided high level of customer service to each person byengaging customer and using active listening and effectiveinterpersonal skills.Worked closely with front desk to achieve full occupancy ofproperty.Arranged for group hotel bookings in collaboration with salesdepartment for weddings and special events.Managed and closed reservation calls to increase bookings bymaintaining strong knowledge of resort products, services andfacilities.Provided follow through on all calls with confirmations anddissemination of requested information.Maintained awareness of types of rooms available in differentresort locations.Handled billing information over phone.Managed online booking inquiries and assisted guests and travelpartners with questions throughout entire booking cycle.Answered incoming phone calls and developed friendly rapportwith callers while answering questions, making recommendationsand leading conversations to bookings.Informed clients of essential travel information, such as traveltimes, transportation connections, medical and visa requirementsto facilitate quality service.Suggested various packages and amenities to guests, helpingeach find perfect accommodations to fit personal needs.

Emphasized the specific product features that would stand out tocustomers, showing them product limitations and capabilities.Evaluated the customers' needs and provided service options tomeet their requirements.Followed up with customers ensuring their satisfaction with theirpurchases.Fulfilled administrative duties, including: completing and filingpaperwork, directing a multi-line phone and settingappointments.Greeted customers and offered them assistance where possible.Identified prospective customers through use of businessdirectories, conferences, trade shows and by following existingclients' leads.Adhered to company policies and scripts to consistently achievecall-time and quality standards.Achieved high satisfaction rating through proactive one-callresolutions of customer issues.Educated customers on company systems, form completion andaccess to services.Resolved concerns with products or services to help with retentionand drive sales.Maintained accurate and current customer account data withmanual forms processing and digital information updates.Answered average of [Number] calls, emails and faxes per day,addressing customer inquiries, solving problems and providingproduct information.Used consultative sales approach to understand customer needsand recommend relevant offerings.Reduced downtime to support quality control, boost revenue andcomplete projects on time and under budget.Met customer call guidelines for service levels, handle time andEDUCATIONACCOMPLISHMENTSCERTIFICATIONSLANGUAGESproductivity.Delivered prompt service to prioritize customer needs.Investigated and resolved customer inquiries and complaintsquickly.Exhibited high energy and professionalism when dealing withclients and staff.Responded to customer requests, offering excellent support andtailored recommendations to address needs.Responded proactively and positively to rapid change.