Haydee Munoz

Haydee Munoz Email and Phone Number

Sr. Solution Specialist
Haydee Munoz's Location
Mexico, Mexico
About Haydee Munoz

27 years of experience in the Telecommunications field mainly of Cellular Systems in several roles like presales position, project manager and instructor. Two additional years working as focused Control & Instrumentation Salesperson and Instructor. Dedicated and Analytic Professional promoting dynamic client oversight, issue resolution and presentation skills, both as leader and team member. Bilingual and with successful handling multiple tasks and projects simultaneously. Abreast of on new technologies and methodologies available, and with excellent business and technical knowledge within. I am a results-oriented person, consider myself a highly motivated, good team member and cooperative person as well skilled enough for managing multinational teams in complex projects in all the levels. Excellent presentations and communication skills towards every level within a company and relationship with the Telcel executives.

Haydee Munoz's Current Company Details

Sr. Solution Specialist
Haydee Munoz Work Experience Details
  • Nokia
    Sr Solution Specialist Core
    Nokia Aug 2022 - Nov 2023
    Mexico City Area, Mexico
    To introduce the new systems in hardware or software analyzing the necessities of the customer networks, to promote the product portfolio according the requirements of customers and define the best solution for North America and Latin America. Provided technical support to deliver the proposal on time the 100% to the Bid manager to price the proposal and deliver to the sales area. Presented with win-loss analysis, cross sell matrix and customer pain point analysis, with a tool Smart Tendering Analysis. Beyond offersupport to customer sales eams. Together with the team we could deliver the 95% of the proposals on time and right.
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  • Efts Group: Expert & Fast Technology Solutions
    Project Administrator Assessor Independent
    Efts Group: Expert & Fast Technology Solutions Feb 2022 - Jul 2022
    Mexico City Metropolitan Area
    To plan, execute, monitor, control, work plans elaboration and close the projects as well as responsible of managing the resources human andmaterial and the management for the Data Analytics projects in the company. Planned, directed and management the Digital Connectivity Evaluation Project for Jalisco Mexico in 4 months. Monitored, executed and, elaborated work plans, meetings and agreements between the different areas and the supplier, generation ofdocuments (project charter, statement of work, advance report). The 95% of the reports, documentation, were supplied on time.
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  • Bienes Raíces Inmobiliaria | Bierain®
    Real Estate Agent
    Bienes Raíces Inmobiliaria | Bierain® Jan 2021 - Jan 2022
    Mexico City Metropolitan Area
    To perform a real state market analysis, stay current with the real state markets, trends and best practices to find properties for rent or sale. Tointerface with clients as buyers and sellers, to represent and promote to the customers best interest, ultimately benefiting both parties. Attended the 100% of courses, through my competence in sales, marketing, product, zone management and customer service techniques. Was the interface between real estate, with law firms and Notaries for the 100% of my customers.
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  • Ericsson
    Bid Office Ordering Leader Core And Cloud
    Ericsson Jan 2015 - Nov 2017
    Mexico
    To order all the products for Ericsson portfolio (CORE, IMS, Cloud, OSS) for Mexico, Latin America and Europe. To support ordering hardware/software for the specific activities in several markets such as Telcel & Telefonica at a regional level as well to support and coordinate the different areas involved int the order process to other Ericsson regions, Latin America & Europe. Started, defined and made the agreements for the post-sale process in 4 months. Processed the 90% of the Purchase order for Mexico, Latin America and Europe by Bid Office ordering team
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  • Ericsson
    Subject Matter Expert Core Cs
    Ericsson Jan 2012 - Aug 2015
    Mexico City Area, Mexico
    To promote the new Core Ericsson portfolio for mobile applications, to prepare the technical and pre-commercial proposal of solutions required bythe customer. Fulfillment Responsible (CFR) for achieving a good pre-sale, implementation, delivery. Prepared technical and pre-commercial proposal of solutions required by the customer for Mobile and Fixed applications, Core CS, IMS. Promoted potential sales Hardware/software opportunities for our customers Telcel & Telefonica.
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  • Televisa
    Project Manager
    Televisa Oct 2007 - Dec 2008
    Mexico City Area, Mexico
    To plan, execute, monitor, control, elaboration of work plans and close the projects as well as responsible of managing the resources human andmaterial and the management for the financial projects in Televisa. Planned, directed, and management IT projects: Fiscal Consolidation, Implementation of Credit Management, Stabilization of Incomes inone year. Changed the Credit Management from old system to Oracle Database in one year on time.
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  • Telcel
    Corporate Analyst O&M Provisioning And Application
    Telcel Mar 2004 - May 2006
    Mexico City Area, Mexico
    Coordination of the Project Implementation of Ericsson’s toll “Revenue Office” for TDMA and GSM Networks. Administration of resources and the activities in order to implement successfully the Revenue Office Tool.Actively working with the Ericsson Revenue Office in order to detect mismatches in the GSM network regarding to the user provisioning and solving the provisioning mismatches. The tool allowed Telcel to save thousand of dollars in revenue being leaked due to internal fraud.
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  • Telcel
    Analyst O&M For Tdma& Gsm Network
    Telcel Mar 2004 - Dec 2004
    Mexico City Area, Mexico
    Operation & Maintenance engineer of the Telcel GSM & TDMA Network, Working at the customer care resolving B analysis, data, provisioning and billing problems. Analyze and find out a global solution for the billing issues detected.
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  • Emerson Industrial Automation
    Application Engineer
    Emerson Industrial Automation Sep 2003 - Mar 2004
    Mexico City Area, Mexico
    Preparation of proposals according with the requirements for customers such as PEMEX, ARANCIA, Nestlé, Procter and Gamble. Supporting customers in the selection of the different control transmitters, i.e. pressure, level, temperature, flow and density according with the fluid and liquid involved in the different process as well the price specification.
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  • Ericsson
    Business Development And Product Marketing Manager
    Ericsson Sep 1999 - Jul 2002
    Mexico City Area, Mexico
    Product Plan & Marketing responsible defining the solutions to promote and introduce at the Mexican cellular operators for both TDMA and GSM systems.Support to Product Management unit in expositions, seminars and conferences related to product promotion.Technical presentations, and support to the customers about Ericsson TDMA & GSM products and solutions. Responsible of Core CS Solutions (AXE10 & AXE810), capacities and feature promotion for both TDMA & GSM switching platform in its different SW versions. AXE product handling (Life Cycle Management) (phases in/out, cycle life and roll out).Technical Sales support for the Mexican cellular operators.
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  • Ericsson
    Instructor Engineer
    Ericsson Sep 1996 - Sep 1999
    Mexico City Area, Mexico
    I delivered training to different operators in different countries about Overview of Telecom Networks, System Overview for Cellular Systems and O&M for Switching and HLR/AUC.I got Certified by the Ericsson Irish Training Center on O&M AXE training course. I got Certified by the Ericsson Canada Training Center on the new open platform for HLR Jambala. I delivered training on O&M and TelOrB.I developed the Spanish version of HLR/Authentication center which was delivered to 20+ operators in different parts of Latin- America.
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  • Emerson Industrial Automation
    Instructor
    Emerson Industrial Automation Dec 1994 - Sep 1996
    Mexico City Area, Mexico
    To translate instrumentation courses for control transmitters sensors for applications such as pressure, level, temperature and flow transmittersInstructor of Control & Instrumentation Rosemount courses for pressure, level, temperature and flow transmitters.The training was provided to all of our major customers requiring consultancy and deep support on the pre-sales process.
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Haydee Munoz Education Details

Frequently Asked Questions about Haydee Munoz

What is Haydee Munoz's role at the current company?

Haydee Munoz's current role is Sr. Solution Specialist.

What schools did Haydee Munoz attend?

Haydee Munoz attended Instituto Politécnico Nacional.

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