Haydee Stroud Email & Phone Number

Auckland, New Zealand

Recent highlights include:• Coached a leading sports association team to improve game administration processes and simplify the organisation's By-Laws, all to drive better outcomes for the association, its clubs and the players.• Guided a financial services industry association in the refresh of its strategy, including facilitating sessions for the executive, Board and association team plus desktop research and analysis.• Facilitated industry-wide programme to expand and automate data collected for New Zealand’s life insurance and KiwiSaver industries.• Facilitated workshops for KiwiSaver providers, government and regulators to drive good outcomes for New Zealand’s KiwiSaver members.• Facilitated strategy sessions for a supervisory firm, delivering a clear business plan to help the firm grow and succeed.• Created and project-managed a programme of work to help an insurance company prepare for game-changing legislation.• Partnered with the FSC executive to build and deliver a new strategy for this leading industry association.• Created operational and governance processes to drive long term success of an industry association.

Auckland, New Zealand

• Facilitating conversations on the strategy and future plans for NZ's financial services sector (health insurance, life insurance, professional advice, investment).• Shaping and influencing change through leading industry action on key initiatives including the FSC Code of Conduct and development of a new data programme for the association.• Bringing people together from multiple, diverse, organisations in a collaborative, trusted, environment to work on initiatives to drive good conduct, culture and consumer outcomes. Engagement at all levels of FSC members.• Guiding and delivering on strategy and governance matters to ensure a robust financial services association.• Working with the FSC team to drive coordinated action and outcomes from the FSC strategy.

Auckland, New Zealand

Auckland, New Zealand

Designing and building the framework and support-structure for a financial services industry association, including developing governance, processes and systems. Brought association members together to create policy and craft industry best practice in a collaborative, trusted, environment. Built relationships and facilitated outcomes across multiple organisations at all levels.

Auckland, New Zealand

Responsible for Sovereign's strategy cycle:* Strategy development at the corporate and key initiative level* Improving and implementing the strategic planning process* Creating and mobilising a new strategic governance framework to ensure delivery of corporate strategy* Monitoring the external environment and industry trends* Management of Sovereign's Board and shareholder (CBA) strategy reportingFrom September 2016, part of the Financial Services leadership team.

Auckland, New Zealand

* Leading strategic projects* Identifying industry trends and communicating insights to drive action* Monitoring external environment to ensure early decisions on fast moving/high impact strategic challenges* Reviewing strategic initiatives to ensure alignment to corporate strategy* Reporting at Board and Executive levelsFrom October 2015, part of the Marketing leadership team

Auckland, New Zealand

Responsibilities included:• Embedding continuous improvement in Sovereign’s culture• Process documentation• Process improvement using Lean/Six Sigma tools• Capability build throughout the organisationCombining my formal Lean/Six Sigma certification with my passion for improvement, this role provided the opportunity to take Sovereign further forward on the productivity journey.

Auckland, New Zealand

Raising awareness of the United Nations-led Principles for Sustainable Insurance among New Zealand's life insurers. Collaborating across the industry to identify social, govenance and environmental issues on which the life insurance industry needs to take action. Showing how the life insurance industry cares about New Zealanders' quality of life and how we protect the things our customers care about.

Auckland, New Zealand

Leading a team to implement a strong risk management programme, and create an "eyes wide open" risk culture, across Operations, Claims, Marketing, Technology and Customer Experience.Experience during this period also included chairing Sovereign's Complaints Committee, managing a reconciliations team, and a six month part-time secondment to roll-out Sovereign's sustainability reporting and framework.

Auckland

• Implemented Operational Risk Management Framework• Trained Operational Risk team and wider community on framework deliverables• Quality assured all framework outputs to ensure quality and consistency• Project managed the identification and quantification of material risks across the ASB Group• Facilitated workshops to identify and assess operational risks within the business

London, United Kingdom

Breadth of roles spanning small business and large corporate banking, culminating in relationship management of FTSE 100/250 companies. Experience across both back and front office and with multiple client segments.

Bsc Hons, Natural Sciences With Earth Sciences, First

Diploma In Earth Sciences

Education record