As a Help Desk Technician at Matterport, I provided technical support and troubleshooting for over 200 employees and clients, using various tools and platforms such as Windows 10, SQL Server, Azure, and Office 365. I was responsible for resolving issues related to network connectivity, software installation, hardware configuration, and data backup and recovery. I also collaborated with the IT team, consisting of developers, devops, and salesforce administrators, to maintain and update the company's systems and security policies, and to implement new solutions and improvements. I have a strong interest and passion for computer science, and I am always eager to learn new skills and technologies. I have a bachelor's degree in computer information science with a concentration in digital forensics from Washburn University, where I gained a solid foundation in programming, data structures, algorithms, and database management. I also have a certification in Career Essentials in Generative AI by Microsoft and LinkedIn, which demonstrates my ability to use artificial intelligence and machine learning to create innovative and engaging applications. My goal is to leverage my skills and knowledge to contribute to the success of my future endeavors, and to pursue a career in IT that challenges and inspires me.