As a leader in Telstra Retail's Digital Transformation, I have been in various roles focussing on simplifying our digital tools and processes for our Retail and Contact Centre teams to leverage to provide a better experience for our customers. My current focus is centred on coordinating a large group of cross-company stakeholders to enhance how we manage and protect our customer's personal information.

As a change manager within the T22 Digitisation program at Telstra, my role is liase between strategic product change managers and business operations teams to consolidate key messages and activities that support our frontline sales teams adopt and understand our simplified Mobile product suite. This involves identifying impacted sales and service groups across our organisation, and working closely with business operations stakeholders globally to deliver the largest digital… Show more As a change manager within the T22 Digitisation program at Telstra, my role is liase between strategic product change managers and business operations teams to consolidate key messages and activities that support our frontline sales teams adopt and understand our simplified Mobile product suite. This involves identifying impacted sales and service groups across our organisation, and working closely with business operations stakeholders globally to deliver the largest digital transformation for retail business in the Southern Hemisphere. Show less

As a Knowledge Specialist at Telstra, I'm aiming to transform how our contact centre, store, technology centre and back-of-house support teams leverage their collective knowledge to provide our customers with the solutions they need. My team's vision is to ultimately build a unified knowledge-sharing ecosystem across Telstra's Consumer and Small Business business unit, which enables our front-line teams to collaborate and learn rapidly, while making critical knowledge available to… Show more As a Knowledge Specialist at Telstra, I'm aiming to transform how our contact centre, store, technology centre and back-of-house support teams leverage their collective knowledge to provide our customers with the solutions they need. My team's vision is to ultimately build a unified knowledge-sharing ecosystem across Telstra's Consumer and Small Business business unit, which enables our front-line teams to collaborate and learn rapidly, while making critical knowledge available to customers via our self-serve channels. Show less

As part of Telstra's T22 Strategy, and adoption of new ways of working (NoW), Agile at scale is becoming more and more ingrained in how our people work day to day to seamlessly connect customers across the globe. As part of this Agile structure, I operate as a Scrum Master, and facilitate the amazing work of my Knowledge Management team in Consumer & Small Business at Telstra.

The Small Business Capability team support our Small Business sales and service channels to conduct brilliant business - to deliver excellent customer experience, and drive value and growth across our core and ICT solution portfolios.Overall, as a Capability Specialist in this space, my role is to design, build and deliver customised capability programs, and facilitate these via online, virtual classroom and face to face delivery.My most recent focus has been on Telstra's… Show more The Small Business Capability team support our Small Business sales and service channels to conduct brilliant business - to deliver excellent customer experience, and drive value and growth across our core and ICT solution portfolios.Overall, as a Capability Specialist in this space, my role is to design, build and deliver customised capability programs, and facilitate these via online, virtual classroom and face to face delivery.My most recent focus has been on Telstra's Business Technology Centre sales channel, and enabling Account Managers and Business Technology Advisors to build mutually beneficial relationships with their customers. Show less

Telstra's Small Business Sales and Service Channel provides national direction for sales and service strategies for the Branded and Specialist Partner Channels. FY17 priorities in this role are to better enable retail channels to support small business customers through the facilitation of store training programs.

As a Salsa's team leader, I had responsibility and was a single point of contact for a small group of individuals. My day to day work challenged me to foster a environment of collaboration in a fast-paced working environment, and to ensure smooth team operations. The most challenging, but rewarding aspects of this early role in my career were the opportunities I had to lead a small team and set clear goals, monitor team performance, and my very first foray into providing coaching and… Show more As a Salsa's team leader, I had responsibility and was a single point of contact for a small group of individuals. My day to day work challenged me to foster a environment of collaboration in a fast-paced working environment, and to ensure smooth team operations. The most challenging, but rewarding aspects of this early role in my career were the opportunities I had to lead a small team and set clear goals, monitor team performance, and my very first foray into providing coaching and constructive feedback to colleagues. Show less