Hayden Fulfer Email & Phone Number

Eugene, Or, Us

Eugene, Or, Us

- Planned, created, tested, and deployed a comprehensive overhaul of customer service procedures, utilizing a structured methodology to ensure high-quality processes that meet and exceed customer expectations. This involved analyzing current systems, designing and implementing new procedures, testing them for effectiveness, and rolling them out to the team, resulting in improved customer satisfaction and operational efficiency.- Analyzed large datasets to identify patterns and implemented solutions to address and resolve recurring issues, resulting in a significant reduction in repeat complaints.- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.- Served as a liaison between the department and other divisions within the company, facilitating strong working relationships that contributed to successful projects.

- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.- Enhanced customer satisfaction with timely resolution of complex technical problems. Assisted customers in navigating company website and placing online orders, improving overall user experience

- Maintained customer satisfaction with forward-thinking strategies focused on addressing customerneeds and resolving concerns.- Offered advice and assistance to customers, paying attention to special needs or wants.- Responded to customer requests for products, services and company information.- Clarified customer issues and determined root cause of problems to resolve product or servicecomplaints.

Talent, Oregon, United States

- Weighed, prepared and packaged different types of products.- Answered questions about recreational uses and effects and qualities of different strains.- Restocked supplies and arranged displays.- Provided exceptional services and pleasant shopping experiences to retail customers.

- Boosted brand awareness and generated leads while managing internal and external marketingcampaigns and programs.- Maintained complete database of files, contacts, and project materials.- Developed insights on marketing campaigns to assess performance against goals.

- Fielded customer questions regarding available merchandise, sales, current prices, and upcomingcompany changes.- Collaborated with staff members to enhance customer service experience and exceed team goalsthrough effective client satisfaction rates.- Handled over 200 emails per shift, signing up new customers, retrieving customer data, presentingrelevant product information, and canceling services.

Remote

- Maintained customer satisfaction with forward-thinking strategies focused on addressing customerneeds and resolving concerns.- Offered advice and assistance to customers, paying attention to special needs or wants.- Processed over 200 support requests daily for assistance on wide range of issues related to purchases using variety of software including Ordoro, BigCommerce, and Amplifier.

Remote

- Researched content and grammatical issues to check accuracy of information.- Provided editorial guidance to clients- Worked closely with other interns to read and supply feedback on submitted manuscripts.

Corvallis, Oregon Area

- Organized store merchandise racks and displays to promote and maintain visually appealingenvironments.- Processed information and merchandise through POS register system.- Recorded information, shortages and discrepancies to keep records current and accurate.- Created and enforced detailed organization processes to increase quality service standards.

Philomath, Oregon, United States

- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.- Stepped into additional roles during busy times to boost coverage of important stations.- Kept kitchen areas neat and clean by removing trash and organizing supplies.

Corvallis, Oregon Area

- Scanned documents and saved in database to keep records of essential organizational information.- Sent completed entries to Development Director for evaluation and final approval.- Communicated with Board members and organized bi-monthly meetings.- Planned and implemented fundraising events.- Prepared materials for charitable events such as fundraising envelopes, comment cards, andbrochures.- Corrected any data entry error to prevent later issues such as duplication or data degradation.

Corvallis, Oregon Area

- Ensured stations were well-stocked with supplies and spices to maintain maximum productivity. - Prepared dough from scratch using old-world recipes and added toppings for unique pies. - Upheld optimal staff and customer protection by monitoring food handling, cleaning, and sanitation protocols.

Monmouth, Il

- Copied materials for professors. - Organized printing supplies in stockroom to facilitate easier retrieval for production operations. - Cleared paper jams and replaced toner to maximize equipment efficiency.

Monmouth, Il

- Brainstormed new goal proposals for Honors program- Created sample honors program website

Monmouth, Il

- Researched the history of literary magazines at Monmouth College.- Communicated with professor weekly, providing reports on my research.- Scanned documents and saved in Google Suite to keep records of essential information.- Created mock website with submission guidelines, staff bios, and historical information from prior literary magazines.

Monmouth, Il

- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines. - Provided concise and constructive editorial feedback to writers by email. - Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.

Monmouth, Il

- Developed student confidence through attentive instruction in public speaking, applying positive reinforcement strategies. - Motivated students towards learning and studying to build self-confidence and reduce anxiety of failure in writing. - Provided essential feedback to students giving a variety of public speeches.

Monmouth, Il

- Performed several administrative duties, including room transfers, incident reports, and maintenance requests. - Counseled peers on career, academic, and personal concerns. - Attended, participated, and contributed to monthly staff meetings addressing resident needs.

Bloomington/Normal, Illinois Area

- Carefully prepared orders and accurately calculated prices. - Maintained clean, trash-free workspaces to maximize productivity and safety. - Handled busy, fast-paced situations and agitated customers while remaining professional and calm.

Bloomington/Normal, Illinois Area

- Worked closely with coworkers to improve practices, techniques, and safety choices, optimizing performance, and minimizing waste. - Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record.

Bachelor’S Degree, English

Activities and Societies: Monmouth College Winds Ensemble, Monmouth College Marching Band, Alpha Lambda Delta Freshman Honors Society.

Graphic Design