Serve as liaison between patient and insurance as requiredImprove customer satisfaction by analyzing customers emails and questions post on company’s Facebook pageMaintaining relationships with partnered clientsStrategically develop relationships with potential clientsManaging and building out a sales-oriented teamEnsuring the sales team drives a full cycle sales processes, strategic planning, forecasting, campaign analytics, creative support, and upselling opportunities

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.Used WebPT to process reservations, check-ins, and check-outsCreated and maintained medical records from time of admission through patient discharge.Supported billing staff by making corrections to invoices and insurance submissions.Verified benefits using Spot, Availity, ASHlink, and Optum. Worked with insurance companies to obtain payments.Coordinated patient care changes and relayed updated plans to various staff members assigned to patients.Processed pre-admissions, new case information, and referrals in WebPT database.Received, recorded and filed medical payments by check, cash and credit card.Reviewed and sent medical records to other physicians upon request.Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Managed and executed daily operations of the café; implemented daily tasks to standard; customized, communicated, delegated, performed, and followed up on tasks as café business demanded.Ensured that product quality and café standards were executed and maintained; directed inventory levels, receiving, purchasing, waste control, and equipment maintenance and repair.Had comprehensive understanding of identifying customer’s needs, and how to solidify relationships with regulars.Managed communication and relationship between vendors and customer; and served as point of contact and escalation point for the resolution of unresolved problems, complaints, and complex service requests or projects.Developed loyal and highly satisfied customer base through proactive management of team customer service strategiesEstablished and optimized schedules to keep coverage and service in line with forecasted demands

Delivered effective customer service and administrative support in a busy practice, handling customer intake of 50+ patients daily.Streamlined record management system including paper and electronic filing to maintain records of correspondence and patient data with 100% accuracy.Performed all bookkeeping functions, such as credits and collections, preparing and sending financial statements & bills, and maintaining financial records.Entered procedure and diagnosis codes and requisite patient information into billing software to streamline invoicing and account management; added modifiers, verified diagnoses, and coded narrative diagnoses.Used Microsoft Office in daily operations.Restocked each medical room with adequate supply of medications and supplies in preparation for patients.Carried out front office duties utilizing data entry skills in framework of medical database.

Tracked progress of each patient in a secure filling system, diligently following HIPPA and confidentially requirements.Prepared and inspected all meals to ensue patient safety and satisfaction.Regularly communicated between Nutrition Care Assistants, Nutrition Care Coordinators and Dietician to guarantee 100% satisfaction.Dealt with and assisted with customer queries related to allergen and nutritional content of our dishes.Assisted patients clients with meal plan development, addressing individualized dietary requirementsCoordinated menus and ordered necessary items to prepare food for medical requirements.Took meal trays to over 100 patients a day and checked for satisfaction with dietary requirements.Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.

Customized training strategies based on individual barista knowledge, experience and strengths.Learned new drinks and procedures first, and instructed all team members on how to properly complete each.Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.Recommended products based on solid understanding of individual customer needs and preferences.Upsold specialty items with beverages, increasing store sales.Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.Elevated customer loyalty by using strong communication abilities to resolve customer problems.Handled cash and processed payments accurately to avoid errors.Trained new team members with positive reinforcement and respectful, encouraging coaching.Engendered customer loyalty by remembering personal preferences and allergy information.Completed over successful daily cash audits to correctly balance drawers at end of each shift.