• Serve as a trusted advisor to our customers by providing resolution to their most sensitive issues and ensuring that they receive a consistent high level of service• Deliver enriching one-on-one and one-to-many training sessions to both consumer and business customers, helping them acquire the skills needed to enhance their knowledge around our products and services• Accurately communicate hardware issues and software bugs via Feedback Hub and coordinating with HQ teams• Maintain a Back of House turnaround time of 26 hours – compared to a company average of 61 hours – by prioritizing and triaging issues as efficiently as possible. • Assist in training coworkers on new Microsoft technologies and devices

• Maintained expert level product knowledge in all Microsoft retail products, devices and services.• Self-educated to expertly present and demonstrate the newest products to our customers and fellow employees alike.• Collaborated with peers and store leaders to develop long-standing customer relationships.• Assisted in training and onboarding of new hires