Engagement Manager / Agile Project Manager for a deliverable-based project at the Department of Health and Human Services (DHHS) in the Victorian State Government. The project is to uplift their current Salesforce environments used to manage for Card Operations (Seniors, Carers, and Companion card programs). We are re-engineering business processes, enabling new online applications for cards and card self-service, utilising Salesforce Marketing Cloud to run marketing campaigns, developing new… Show more Engagement Manager / Agile Project Manager for a deliverable-based project at the Department of Health and Human Services (DHHS) in the Victorian State Government. The project is to uplift their current Salesforce environments used to manage for Card Operations (Seniors, Carers, and Companion card programs). We are re-engineering business processes, enabling new online applications for cards and card self-service, utilising Salesforce Marketing Cloud to run marketing campaigns, developing new integrations to automate processes, and upgrading to the Lightning Experience. Show less

RXP Services is a publicly listed Digital Transformation Partner. In this role I am the Engagement/Program Manager for RXP providing Human Centred Design and ServiceNow implementation services to the Commonwealth Bank of Australia (CBA) and BankWest (BW) as part of their Service Management Transformation (SMT) program. The RXP team consisted of 20 consultants split into three delivery streams running in parallel. RXP are responsible for the IT Service Management processes area of the SMT… Show more RXP Services is a publicly listed Digital Transformation Partner. In this role I am the Engagement/Program Manager for RXP providing Human Centred Design and ServiceNow implementation services to the Commonwealth Bank of Australia (CBA) and BankWest (BW) as part of their Service Management Transformation (SMT) program. The RXP team consisted of 20 consultants split into three delivery streams running in parallel. RXP are responsible for the IT Service Management processes area of the SMT program. Responsibilities• Work closely and maintain relationships with the CBA • Strategic input in the management and delivery of the greater CBA program • Promoting collaboration between all involved parties • Adherence to ways of working and processes communicated by CBA • Creation of Project Charter(s) to communicate baseline objectives, assumptions, dependencies, scope, schedule, and resource requirements • Weekly status reports and meetings to demonstration progress against Project Charter baselines and escalate blockers coming from delivery teams • Risk and Issue management and reporting • Schedule management • Program Change Management • Alignment of three RXP delivery teams • Consistency in engagement and Agile delivery with RXP teams• RXP resource assignments • Conflict resolution • Managing a distributed delivery team with RXP consultants based in Melbourne, Sydney, and Hobart during the Covid19 pandemic.AchievementsWe have already helped CBA achieve the first business release. This included bringing the new ServiceNow platform into their technology stack, configuring a Service Portal and Knowledge Management modules, and migrating their existing AskIT knowledge base out of SharePoint. We are currently in the product evolution stage, and producing prototypes, in close collaboration with business stakeholders towards the second release which includes: Incident Management, Major Incident Management, Problem Management, and Change Management. Show less

Managing an internal RXP project team to deliver a project for Aurora Energy based in Hobart, Tasmania. Aurora Energy were migrating their Customer Management and Billing system from Oracle CC&B to Hansen HubCX. RXP had previously developed a mobile app for Aurora customers to manage their account details and view usage information. The original app integrated with CC&B and this project was to modify the integration layer from the app architecture to integrate with both Oracle CC&B and Hansen… Show more Managing an internal RXP project team to deliver a project for Aurora Energy based in Hobart, Tasmania. Aurora Energy were migrating their Customer Management and Billing system from Oracle CC&B to Hansen HubCX. RXP had previously developed a mobile app for Aurora customers to manage their account details and view usage information. The original app integrated with CC&B and this project was to modify the integration layer from the app architecture to integrate with both Oracle CC&B and Hansen HubCX. Key Responsibilities:* Working as a remote Manager for a delivery team based onsite with the client in Hobart.* Used agile methods such as: stand-ups, reviews/demonstrations, retrospectives, sprint planning, and Kanban boards.* Project scope which captured in user stories with acceptance criteria, with test cases created for testing.* JIRA was used to manage user stories and Microsoft Teams for a collaboration.* Management of project financials, resourcing planning, risks, and customer expectations Show less

Agile Program Manager (foundation stream) of a greenfields IT transformation at the Victoria Government Department of Health and Human Services (DHHS) to create the new OurService platform. The OurService platform is a service management platform using a combination of ServiceNow (Service Management), ipScape (Telephony), and AgyleTime (Workforce Management). OurService provides DHHS' 9000 employees omni-channel (online portal, email, phone, chat, etc) support for around 70 payroll… Show more Agile Program Manager (foundation stream) of a greenfields IT transformation at the Victoria Government Department of Health and Human Services (DHHS) to create the new OurService platform. The OurService platform is a service management platform using a combination of ServiceNow (Service Management), ipScape (Telephony), and AgyleTime (Workforce Management). OurService provides DHHS' 9000 employees omni-channel (online portal, email, phone, chat, etc) support for around 70 payroll related service requests. Once requests are received OurService manages multiple internal workflows and system integrations to ensure work is allocated correctly against internal teams and SLAs are met. Inbuilt performance analytics engines monitor request trends, team capacity, team utilisation, and team performance which allow metrics to drive continuous improvement of the service to DHHS employees.Key Responsibilities:* Lead the three involved vendors (ServiceNow, ipScape, and AgyleTime) to ensure the foundation platform and all integrations with internal and external systems were correctly designed, built, and tested. Each vendor was a separate remote team, with many inter-dependencies which meant for close collaboration and great communication.* Facilitate daily stand-ups, sprint planning, retrospectives at the team level,* Facilitate Reviews/demonstrations at the foundation stream level. The foundation platform was delivered on schedule to align with other inter-dependencies of the greater transformation. Show less

Agile Project Management within the corporate and back-of-house portfolios. All projects impacted all Crown Resorts operating locations and involved complex stakeholder management.All projects used JIRA and Confluence as collaboration tools, and Agile delivery methods such as: Stand-ups, Kanban boards, Sprint Planning, Reviews/Demonstrations, Retrospectives.Project Description: Hayden managed two large RFP projects to award contracts for projects to transform Crown's core Human… Show more Agile Project Management within the corporate and back-of-house portfolios. All projects impacted all Crown Resorts operating locations and involved complex stakeholder management.All projects used JIRA and Confluence as collaboration tools, and Agile delivery methods such as: Stand-ups, Kanban boards, Sprint Planning, Reviews/Demonstrations, Retrospectives.Project Description: Hayden managed two large RFP projects to award contracts for projects to transform Crown's core Human Resource and Contractor Management systems. Hayden secured funding for these projects to start in the next financial year (FY20).He also initiated and completed two other HR projects. The first project related to employee health monitoring which involved establishing new IT systems, engaging health service providers, and integration with existing systems. The second concerned a new online employee on-boarding system to replace an old paper based system. This was again a new IT system requiring integration with existing systems. The configuration partner for this project was based in India. Hayden also kicked off a project to automate Crown's indirect tax (GST) BAS reporting to the ATO.Key Responsibilities:Hayden's involvement spanned the full project life cycle:* working with business leaders to document the opportunity and establish funding,* tender management,* building a steering committee and project team of business SMEs and IT specialists,* establishing baseline schedules, budgets, and scope,* executing and controlling the project using Agile principles,* reporting,* steering committee meetings,* change management,* management of remote vendor teams,* vendor negotiations,* testing,* user acceptance,* training users,* transition to BAU,* project closure. Show less

Management of Dialog Professional Services on assignment at Land Use Victoria (LUV) in the professional areas of: Project Management, Business Analysis, Testing, and Service Delivery/Support. Role responsibilities include: mentoring and coaching, management of the PMO, project governance, ownership of delivery methodologies, process improvement, executive reporting, and monthly invoicing. My reporting line includes approximately 60 direct reports, with my team of Project Managers responsible… Show more Management of Dialog Professional Services on assignment at Land Use Victoria (LUV) in the professional areas of: Project Management, Business Analysis, Testing, and Service Delivery/Support. Role responsibilities include: mentoring and coaching, management of the PMO, project governance, ownership of delivery methodologies, process improvement, executive reporting, and monthly invoicing. My reporting line includes approximately 60 direct reports, with my team of Project Managers responsible for around 120 consultants and $16 million of projects per year. Show less

Key Responsibilities:* Management of a program of work, using SAFe Agile methodologies, with an annual budget of eight million dollars and seven teams consisting of over 60 IT professionals. The program spanned six enterprise systems including web-mapping spatial applications, desktop applications, and web applications.* Each team had their own Iteration Manager would hold stand-ups, reviews/demos, and retrospectives. * Participate in the team's sprint planning.* Facilitate… Show more Key Responsibilities:* Management of a program of work, using SAFe Agile methodologies, with an annual budget of eight million dollars and seven teams consisting of over 60 IT professionals. The program spanned six enterprise systems including web-mapping spatial applications, desktop applications, and web applications.* Each team had their own Iteration Manager would hold stand-ups, reviews/demos, and retrospectives. * Participate in the team's sprint planning.* Facilitate scrum-of-scrum meetings fortnightly to manage the inter-dependencies across the Agile Release Train (ART) and ensure alignment of all teams to the ART objectives.* Profit/loss of the program within a fixed priced engagement model.* As required, act in the role of Iteration Manager for a team, as well as the Agile Program Manager.* Line management of a team of three Iteration Managers.* Managing stakeholders including senior and executive level managers.* Human resource capacity planning and allocation.* Managing complex program level project interdependencies as well as dependencies with external projects and programs* Preparing quotes and tender responses.* Preparing weekly status reports and monthly program invoicing.* Risk and issue management.* Assisting in monthly SLA reporting and annual account reporting.Key Achievements:* All work delivered on time without the need to delay a production/go-live date* Maintained a very profitable program that operated within budgets.* Established new SAFe Agile monitoring and control processes to ensure more effective program management.* Established new estimation and quotation processes.* Migrated seven teams from the use of many individual task allocation tools to standardised use of JIRA.* Key member of a small team during the planning and implementation of an organisation restructure.* Helped in the organisation of social/team building events.* My program of work included around 60 consultants and $8 million of projects per year Show less

Successful management of all application development projects relating to Land Victoria’s Victorian Online Title System (VOTS). Land Victoria is the Victorian Government's key agency for land administration and property information, and is part of the Department of Environment, Land, Water and Planning (DELWP). The role involved management of design, development, and testing teams to deliver high quality solutions for the client. Constant changes in business environment meant working closely… Show more Successful management of all application development projects relating to Land Victoria’s Victorian Online Title System (VOTS). Land Victoria is the Victorian Government's key agency for land administration and property information, and is part of the Department of Environment, Land, Water and Planning (DELWP). The role involved management of design, development, and testing teams to deliver high quality solutions for the client. Constant changes in business environment meant working closely with the client to schedule projects within releases, manage expectations, balance resource requirements, and communicate progress. Effective processes and procedures were put in place to ensure projects were within budget, on schedule and delivered to a high quality. Show less

> Management of nationwide capital projects, both IT and operational> Management of integration projects with clients such as: Woolworths, Super Amart, Kmart, Nuplex, Axieo, Exego, Officeworks, Bunnings, Masters, 1-stop, Aurizon, PanelPina, BBQs Galore, Brigdestone> Service provider selection and management> Ownership of SQL Server and BizTalk environments which are supported externally by service providers> Architectural design of integration solutions

Responsibilities > End-to-end B2B project management from the initial consulting engagement to contract management, implementation and deployment and transition to BAU. Responsible for multiple project teams in a matrix environment, including business analysts, solution architects, developers, database administrators, and testers. > Client engagement and contract negotiation. > Risks and issues management > Business engagement and stakeholder management… Show more Responsibilities > End-to-end B2B project management from the initial consulting engagement to contract management, implementation and deployment and transition to BAU. Responsible for multiple project teams in a matrix environment, including business analysts, solution architects, developers, database administrators, and testers. > Client engagement and contract negotiation. > Risks and issues management > Business engagement and stakeholder management. > Perform in a Business Analyst position for some projects > Manage and lead an application support team in a matrix organisation structure to meet Service Level Agreements for a portfolio of clients including Melbourne Water, Powercor, Department of the Environment and Primary Industries, Department of Early Education and Childhood Development, Australia Electoral Commission, Public Section Mapping Agency, Australian Federal Police, Victorian Police, Parks Victoria, Victorian Managed Insurance Authority, Earthmine Australia, Ergon Energy, and Taxi Services Commission. Show less

Responsibilities > Manage software development projects to meet customer requirements, market forces, company objectives and constraints > Manage a strategic technical roadmap for a suite of software products > An internal software development resource

Responsibilities > Work with senior management to define a marketing strategy for the product> Execute the marketing strategy with monthly and yearly targets> Organise and facilitate meetings with distributors and end users, train technical and sales staff, prepare, negotiate and sign contractual documents > Provide an internal software development resource