Business Process Analyst with a background in the insurance and technology industries. Skilled at identifying inefficiencies, designing streamlined workflows, and implementing innovative solutions to drive operational excellence.As a Business Process Analyst at Youi Insurance, I collaborate closely with stakeholders to understand pain points, analyze existing processes, and develop data-driven recommendations for improvement. I leverage my expertise in process mapping, root cause analysis, and change management to deliver tangible value and enhance the customer experience.Prior to Youi, I honed my business development skills as a Business Development Representative at Telstra, where I built strong relationships with clients and successfully grew revenue through consultative sales. This experience has equipped me with a well-rounded understanding of business operations and the ability to engage cross-functionally to achieve organizational goals.Throughout my career, I've demonstrated a passion for problem-solving, a keen eye for detail, and a commitment to continuous improvement. I'm excited to leverage my diverse skillset to help businesses optimize their processes and unlock new levels of efficiency and success.