Hayden Shaw Email and Phone Number

St Philips Christian Education Foundation is a multi school co-educational entity with 10 complex operating divisions I am responsible for building and scaling the IT capability, influencing a culture shift which enabled the transformation of enterprise architecture for more than 6000 users. This includes centralising IT operations across core group functions by embedding automation, cloud migration as well as strengthening the cyber security and disaster recovery positions. I spearheaded the strategy and change roadmap to execute rapid technology integration during the pandemic, which garnered media coverage for benchmarking the industry standard.

In early 2011 I was awarded the position of Database & Systems Administrator encompassing six schools in the NSW region (3500 students and 500 staff), with accountability for ensuring the efficiency, uptime and continuous improvement of existing systems and databases. I work in partnership with other departments and third party vendors to troubleshoot issues, and support the ongoing maintenance and enhancements to existing and new systems. A strong focus of this role is project management, and I have led the design and delivery of multiple projects, mainly in the area of application solutions. Constantly researching technological advances, I carry out detailed business analysis in order to ensure that my portfolio retains competitive advantage in the online learning arena, and that the schools I support remain at the forefront of the technology curve. • Work closely with the procurement department in developing RFPs, supporting management through the RFP process, assessing third party vendors, delivering workshops, and overseeing testing;• Maximised cross-functionality of existing systems, leading the initial stages of a project to integrate Tass.Web with existing in-house software, without incurring any additional costs.

Promoted at the beginning of 2009 to IT Support Officer providing 1st & 2nd Level ICT Support, I ensured service levels were exceeded whilst providing training and development. I was responsible for leading web 2.0 projects, as well as negotiating contracts with third party vendors. I spearheaded the scheduling and documentation of periodic meetings with key stakeholders identifying key areas for improvement. A great opportunity to gain more project based experience, I relished the challenge of devising technology-based solutions to enrich staff and student outcomes, creating business plans (project timelines, resource management plans, project methodologies, implementation and rollout plans). • Played a crucial role in decreasing ICT Support resolution times and maximising efficiencies through the creation and delivery of a new Job Management System;• Elevated communication between teachers and students, by building and rolling out an Online Learning Management System, a secure video-sharing platform and also an online portal for blog sharing.

Initially hired as a Trainee Helpdesk Technician to provide 1st level IT support to over 300 students and teachers, I answered a high volume of helpdesk tickets, guiding them through to resolution quickly, efficiently and in compliance with SLAs. Concurrently undertaking a TAFE Fast Track program one day per week to get a Cert III in Information Technology, I gained excellent exposure to working in a high pressure, high volume working environment and began to hone excellent skills in problem solving and fixing issues in order to boost organisational productivity and success.• Promoted to Helpdesk Technician within 2 years, awarded responsibility for making sure the Intranet website where key data was stored was accurate and up to date.

Helping students bring their ideas to life is what we do. We love working with teachers and students to unlock their hidden dreams and ideas that can innovate the way we do things. It’s this way of thinking that will lead our future workforce, and we’re excited that we can help school mould our digital leaders.

Megabyte Solutions is a managed services provider that delivers bespoke IT infrastructure and operations management solutions. I partner with executive leaders across the media, finance and retail business sectors to transform technology ecosystems. As the lead consultant, I influence IT roadmaps to strengthen critical infrastructure including building cyber security compliance, driving cloud infrastructure migration as well as embedding cutting edge virtual reality, CCTV and environmental systems solutions.