As a Customer Service Agent at NFOservers I deal with a wide variety of issues unique to the IT and Gaming field that are not typically assigned to Customer Service roles... - Troubleshooting and fixing a wide variety of game servers from UT99 all the way to the newest games like Valheim and V Rising. - Updating and applying OS images for customer machines. - Helping users mitigate and recover from DDoS and other malicious attacks. - Ensuring our users are happy at all costs.

Primary Responsibilities... - Opening and closing the store from 10am to 5pm. - Managing and scheduling a team of 12 Inshoppers and Delivery Drivers. - Training new employees. - Ordering, Inventory, and all other Administrative tasks for the store.

Acting as the primary and first point of contact for our managed IT services, I would answer 60-80 calls a day and help users with varying levels of support including... - Supporting MS Office Suite products (Excel, Word, Powerpoint, Outlook). - Resetting passwords and management of the MFA systems (DUO, RSA, Blackberry UEM). - Hardware troubleshooting and requisitioning.

Primary Responsibilities... - Closing the store 4 days a week. - Running Lunch and Dinner shifts. - Training new employees. - Administrative tasks like depositing money, and submitting daily store reports.