Hayden Gilbert Email & Phone Number

Remote

- Developing and maintaining a training curriculum for the entire organization's staff.- Managing and adapting the training curriculum to suit the evolving needs of the organization.- Scheduling and performing daily, weekly, monthly, and quarterly training seminars as needed.- Using surveys and metrics to assess staff needs and expectations, while also adjusting the training program accordingly.- Providing escalation support for the Freshdesk support ticket system.

Sandpoint, Id

• Working with individuals from varying socio, economic and cultural backgrounds to access opportunities for employment. Provide coaching on career opportunities and pathways, negotiate and manage on-the-job and classroom training, as well as participating in community outreach for individuals or businesses.• Provide job-seeker services such as training programs, recruiting, placement, case management and retention. Determine and explain eligibility or qualifications for programs and services.• Services include, drafting and reviewing job listings, contacting employers to determine openings and develop training opportunities, and conducting job search interview sessions.• Recruiting responsibilities involve seeking out, screening and interviewing candidates, collaborating with other offices to develop recruiting plans to fill demand, and using internal systems along with social media to help find and place qualified jobseekers.• Working with the Workforce Innovation & Opportunity Act to select program referrals, build assessments and determine eligibility for federal work assistance grants. Includes; monitoring enrollments, placements, obligations and expenditures to ensure compliance with allocation restraints and performance goals.

Coeur D'Alene, Id

• Unit Collection Officer responsible for completing timber permits and National Park pass transactions within the federal government’s point of sale system. Other duties include maintaining logs and creating reports for auditing compliance. • Frontline responsibilities are comprised of customer service and administrative requirements at the Idaho Panhandle Forest Service Headquarters in addition to the surrounding ranger districts as needed. These duties include knowledge about land use inquiries, wildfire updates, road use and closures, and responding to all general in-person, phone and email inquiries.• Assist in resolving technical issues in addition to assisting with additional tasks as needed.• Created documentation for all technical duties and processes required for the role.• Responsible for the storage and security of highly sensitive and confidential customer data.

Remote

• Creator and writer of an online blog that covered all things entertainment and technology in the pop-culture world through a satirical lens. Other topics covered included movies, music, comics, video games, gadgets, and collectibles. • In addition to writing all columns, other responsibilities included photography, web-site maintenance and publication through WordPress, editing, creation of an audio podcast and photo-editing.• Press duties consisted of covering conventions and entertainment events such as San Diego Comic-Con, studio visits, and movie premieres. Other tasks included on-site interviews and live-streaming broadcasts.• Marketing and publication roles involved creating social media posts with Facebook, Twitter and Instagram. Utilized IFTT.com to streamline the posting process which allowed a single post to upload to multiple platforms.• Public Relations component comprised of written responses to email and social media comments. Also responsible for the creation and execution of website contests, as well as professional communication with media outlets.

Thousand Oaks, Ca

• Responsible for overall coordination, status reporting and stability of project oriented work efforts within the GCO Sales Training Department.• Established and implemented project management processes and methodologies for the GCO Learning and Professional Training community to ensure projects were delivered on time, within budget, and adhered to high quality standards while also meeting customer expectations• Role also included report creation, analysis, and compliance for audit readiness within training operations. In addition, role included support and class assistance within GCO New Hire training classes.• Assembled project plans and teamwork assignments, directed and monitored work efforts on a daily basis, identified resource needs, performed quality review while also escalating functional, quality and timeline issues appropriately.• Coordinated communication with all areas of the enterprise that impacted the scope, budget, risk, and resources of the work effort being managed. Updating and maintained GCO Sales checklists in Adobe InDesign in addition to using the Amgen LMS Learning Management system to provide pertinent information for training coordinators.

Simi Valley, Ca

• Provided product and marketing trend analysis to the entire Bif Bang Pow! marketing department. Developed a full marketing plan and timeline for new product releases. Delivered updates to internal team members to ensure sales and marketing had timely and accurate information for key milestones (i.e. Toy Fair, Comic-Con, holidays) Developed and coordinated marketing content with major media licensors in order to gain approval for use.• Contributed to product development from concept and design, to production, logistics and quality control for assigned brands. Assisted in researching licensing opportunities and preparing proposals for projects. Prepared media drafts, sales sheets, price lists and purchase orders. Gathered product concepts for consideration to add to product line, including gauging anticipated demand for production planning purposes. Created forecasts and analyzed marketing budget for profitability.• Continued positive growth of licensor, press and marketing relations to promote the Bif Bang Pow! products to achieve sales growth and brand recognition. Worked alongside other departments within Entertainment Earth, Inc. (sales, purchasing, operations, warehouse) to gather data for measurements and product viability. Provided metrics and analysis to the Brand Manager and executive management for final marketing plan execution. Also assisted Brand Manager with licensor relationships.

Westlake Village, Ca

• Managed the rollout of Oracle’s Unifier project management system for a new manufacturing facility built in Atlanta, Georgia. Implemented rollout for company-wide adoption of software for all future construction projects.• Provided production support of Unifier and all business process applications available within Oracle’s single sign-on cloud environment.• Trained all applicable users within Baxter and other partner companies on the use of Unifier. Tools used included; WebEx, PowerPoint, Camtasia Video Editing and Snag-It.• Responsible for all facets of system administration including: security, groups and users. Built and maintained business process workflows within modules such as RFI’s, Cost Management, and Change Requests.

Myactivecountry.Com

• Started the first ever apparel company to combine country lifestyle and sports cultures together with unique branding. Products included specialized shirts, hats, belt buckles, polos and tank tops for all ages.• Responsible for operations, sales, marketing, promotions, and the the creation of mobile sales booths at regional entertainment venues for sporting and music events.

Examiner.Com

• Writer for the Examiner.com online publication Los Angeles Online relationship oped. Weekly column offered a unique perspective with humorous insight into online relationships, etiquette, and technology’s growing role in human relationships.

Thousand Oaks, Ca

• Supported all aspects of IS training coordination in the areas of corporate compliance and R&D. Maintained all organizational efforts such as scheduling, training materials, coordination of instructor led classroom training, completing change requests in the Amgen LMS Learning Management System.• Managed IS Training & Development hotline, IS department inbox and DocLoader application. Also supported over 1000 Courses, Documents, ILT Courses and On-the-Job learning activities to provide global customer support. Other daily tasks also involved the preparation and distribution of reports in Cognos to support inspections and general business needs.• Trainer responsibilities consisted of teaching new Training Coordination staff on IS and Amgen standard Training Administration processes. Edited and administered MS SharePoint service application for the Learning Operations Department.

Malibu. Ca

• Computer Science Professor for the Pepperdine Business Department. Responsible for teaching undergraduates in COSC 250: Computing Applications for Business; which covered advanced Microsoft Excel and Word concepts.

• Liaison duties included hardware and software support for over 40 members of the Seaver College faculty and staff community. Other tasks consisted of rebuilding systems, purchasing equipment and supplies, RMA management, maintaining inventory, and updating websites.• Managed and supervised student employees, which included; creating schedules, assigning work and distributing project responsibilities.• Installed a new backup server, implemented a new high-speed scanning solution, and updated all technology systems within the university’s labs and classrooms. • IT Trainer responsibilities included the creation of schedules and delivery of the training courses for Pepperdine’s PeopleSoft Administration system. Conducted classes for the PeopleSoft HR, Finance and Student Administration modules.

Northridge, Ca

• Supported a campus community of over 2000 faculty and staff members. Provided technical software and hardware support in-person, via phone, and by email. Many support situations often involved helping three to five clients at any one time.• Created, scheduled and delivered training courses for CSUN’s PeopleSoft Student Administration system for faculty, staff, and students. Coordinated and created special workshop activities for all employees.• Responsible for supervising, hiring, training, and scheduling the SOLAR PeopleSoft student staff. Conducted training sessions for faculty and staff in addition to providing related technical consulting services as needed. Maintained and updated AR system database, which included generating reports upon request.

Agoura Hills, Ca

• Help desk responsibilities included hardware and software support for a 200+ user environment. Tasks consisted of rebuilding systems, purchasing equipment, maintaining inventory, training users, documentation and travel to the warehouse facility for support.• Managed and supervised department administrative employees, which included creating schedules, assigning work and overseeing project responsibilities.• Network administration responsibilities included administering rights, privileges, groups, and user accounts within a Windows 2000 Active Directory environment. Also maintained MS Exchange accounts and ran full data backups with Veritas Backup Exec for the entire network.• Successfully completed full migration from a Windows NT 4.0 / Novell network to a Windows 2000 domain which also included a successful migration from Novell GroupWise to an MS Exchange email system.

Santa Monica, Ca

• Provided support to the Senior Analyst in a Windows NT/2000 environment. Generated and executed scripts in a Unix operating system. Analyzed website traffic along with designing and distributing web usage reports in Excel format to the CEO and executive management. Performed both routine and Ad Hoc analysis.• Designed Access databases to analyze and organize data. Analyzed third-party partner data on a daily, weekly, and monthly basis. Also conducted employee training sessions in UNIX and NT in addition to improving existing web analysis processes.

Santa Barbara, Ca

• Supervised a student staff of approximately twelve employees, which included creating schedules, training and scheduling third party product presentations.• Purchased and maintained inventory from distributors such as Ingram Micro. Created and preserved close relationships with third-party vendors such as Apple, IBM, HP, Epson, Dell, and Adobe.• Supported students, faculty and staff on Windows and Apple systems on-site.• Technical Support responsibilities included: hardware and software upgrades, network configuration, plus all other PC and Apple troubleshooting, and sales floor demo setup. Also designed and updated price sheets.• Acquired extensive knowledge of the computer industry such as growing trends, new technology and the latest product releases.• Customer Service was delivered in-person, via phone, and email. Maintained sales floor, ensuring organized and efficient operating conditions to help customers fill their needs in a timely manner.

Mba Graduate, Business

Bachelor'S Degree, Business/Managerial Economics

Bachelor Of Science (B.S.), Business Economics