Hayden Grant Email and Phone Number

I am an active Canberra based IT professional working with private enterprises and Government organisations in the APAC region for over 16 years. I have broad career experience with IT presales, business consulting, customer experience, service delivery and now currently Customer Success Management.My primary focus is working with customers to understand their strategic financial, business and cultural objectives and drive aligned success activities through IT frameworks, platforms, partners and enablement with measurable objectives.I have devised several strategic initiatives and digital transformation projects for FinTech, Healthcare, Insurance and Whole of Government. Often as a senior consultant, architect or team lead responsible for design, deploying and measuring results against the defined objectives.I have hands-on experience with: Customer Success Management; Professional Service Delivery; IT PreSales and Consulting; Systems Integration; DevOps; IT Governance and Strategy; Enterprise Architecture; Customer Experience Management; and IT Service Management.