Hayden Wolfgang Email & Phone Number

Slacks Creek, Qld, Au

Brisbane, Queensland, Australia

I started my role as a relatively new Level 1 MSP employee with a strong desire to progress as far as I possibly can. Through my skill set, I have advanced to the level of 1.5.My core responsibilities focus on getting our clients up and running as efficiently as possible. I have been assigned as the primary onsite technician for our largest client, Rockpool.I have experience rebuilding server cabinets, including setting up Unifi networks including via SSH, assisting with Zeiss Forum upgrades and installations, relocating patch panels for more efficient placement, and color-coding patch cables for easier work on our network cabinets, including assigning them to individual VLANs, full server installs with both HP and Dell systems.I have also gained substantial experience using our backup solution, N-Able, which I have found to be an absolutely fantastic backup tool that I would personally recommend to any company in a heartbeat.I have extensive experience working with Best Practice, Genie/Gentu/Magentus, Medical Director, and Profile.My primary focuses over the last year have been MDM and 3CX:With MDM, I have mainly worked with Rockpool to set up MDM-locked Apple deployments, including setup via Apple Configurator. We have also deployed a plethora of Samsung and Zebra handsets.With 3CX, I have been the go-to technician within the service desk sector of our company, guiding other technicians on how to correctly set up call flows, IVRs, greetings, bridges, queues, and generally all aspects of 3CX.

Brisbane, Queensland, Australia

O/S Experience: WINDOWS SERVER 2019, 2016, 2012 R2, 2008, 2003,Basic Windows Exchange 2010, 2013, 2016, MacOS across 10.0~and up to the latest version Montereny (I was the core employee that dealt with MacOS)• Connectwise, ITGlue, Datto, Simplehelp As core used programs.• Microsoft Azure experience• Microsoft Sharepoint deployment• Use of MSP Webroot Anti-virus deployments• Shadow protect backup and restoration experience• Ubiquity deployment• Ran the weekly helpdesk meetings, including covering weak spots, technical wins, potential troubles, outlining issues from other employee's, recognizing other employee's attributes• Setting up and deploying client dependent core OS and application requirements• Deployment of DrayTek firewalls, routers and monitoring via ACS and SMNP within Datto• HPE network infrastructure deployment, Switches, Desktops, Servers, UPS, iLO• A magnitude of further skills developed during this experience in a MSP environment

Gold Coast Mc, Queensland, Australia

● WINDOWS ENVIRONMENT EXPERIENCE INCLUDING, WINDOWS SERVER (2003, 2008, 2012, 2012 R2 AND 2016)● Hyper-V, iLS, experience on sever environments● Team based prioritization boards (Kanban and JIRA)● Team base communication via Slack● Using and sorting out company-based Dropbox● Creating and organizing company asset register● Afterhours phone experience with emergency response● Basic SQL experience with using SQLYOG● Providing support via Teamviewer, AnyDesk and helping clients with veryLittle I.T knowledge● Office 365 experience, Admin, Volumetric licencing, Exchange admin ● Basic Linux experience via Mobaxterm / Putty● Managing over 300 VM's with Remote Desktop Manager from Devolutions● Complying with ISO 27001 regulations.

Brisbane, Australia

Parts interpreter and Sales floor member, Honda, Nissan, Kia specialist.Moved on from automotive into I.T sector.

Robina, Queensland, Australia

● Vast experience with programs within automotive industry including: (ERA/PENTANA, NISSAN FAST, SUBARU SAP, MITSUBISHI ASA, SUZUKI SNAP ON, KIA KUDOS, MICROCAT/INFOMEDIA(Nissan, Kia, Honda), HONDA WEB● Excellent stock control ability including stock management, returns, Invoicing and ordering.● Implementing a new inventory location ordering system, and updating allParts on our database and stock taking said parts. ● Great phone manner and face to face communication skills.

Gold Coast, Australia

Apart of the Coles Services team, this included cleaning , Trolley Collection.

Gold Coast, Australia

Delivery driver for the Dominos Burleigh West store, my true first job with an awesome team. was a great introduction to the work force.Wished to move onto other work.

Gold Coast, Australia

This was my childhood job, helped with opening and close of the cafe. Left once the owner closed down the business.

Cert Iii, Retail And Business

Cert Iii, Security Operations

Cert Ii, Retail

Cert I, Automobile/Automotive Mechanics Technology/Technician

Education record