Hayden Mcclellan Email & Phone Number

Spokane Valley, Wa, Us

Tempe, Arizona, United States

- Responds to client tickets sourced through Autotask, inbound emails and phone calls and resolves pertinent issues within SLA specified timeframes- Onboards new employees for clients by building users in Active Directory and Office 365 and provisioning new workstations with those accounts and all required software- Administrates and installs 3CX-based VoIP systems for multiple clients by configuring VoIP servers and session border controllers, provisioning users to handsets and softphones, setting call routing rules, configuring Digital Receptionist prompts, and automating report templates within the system- Spearheaded documentation migration from the current in-house solution to Kaseya ITGlue by creating standard folder structure for all clients, cleaning up outdated information, and onboarding coworkers with new standard of practice for current documentation schemes- Installs and configures new equipment on customer sites including servers, access points, network switches, new ethernet drops, and workstations

Phoenix, Arizona, United States

- Maintained a regional fleet of 400+ Multi-Function Printers for 60+ accounts across the Central, North and West Phoenix Metro area- Provided IT support to clients as Tier 1 Helpdesk and escalated issues as needed through the correct channels- Collaborated with clients to schedule service calls for troubleshooting, maintenance, and emergency repairs- Worked with client IT Technicians to verify and troubleshoot networking issues for MFP’s- Utilized service manuals, technical bulletins, and troubleshooting guides to narrow down issues with MFP’s and find the correct solution to the current issue present- Responsible for the set-up and delivery of new Multi-Function Printers to new and existing accounts