Hayden M. Email & Phone Number

San Diego, Ca, Us

San Diego, California, Us

San Diego, California, Us

Charlotte, Nc, Us

• Implemented telemetry framework that improved visibility of real-time user activity and query execution better measure platform performance and speed to enhance customer experience insights• Created new cross-sell opportunity that enabled users to build and improve credit through new FinTech partnership resulting in a more personalized user experience and a new revenue stream• Launched improved biometric registration experience resulting in improved conversion rates of 30% in Q1 2022

Detroit, Mi, Us

• Enhanced real-time pricing application for $32B fixed-income portfolio resulting in Capital Markets team having a consolidated tool to quickly acquire market data and efficiently monitor position performance• Launched an automated end-to-end data visualization workflow to manage U.S. Treasury portfolio using Python, SQL, JavaScript, HTML, CSS, and Bloomberg Server API to improve team productivity by 10%• Collaborated with executive leadership and Capital Markets front office traders to utilize Kanban framework that led to the prioritization of new reporting features and reduced turnaround time

Detroit, Mi, Us

• Reduced customer care operation expense by $1.7M by creating a data ecosystem and Power BI dashboard reporting to monitor progress of Digital Adoption and AI Chat Bot initiatives• Pioneered project with Data Scientists to identify customer pain points and further enhance banking experience by integrating text mining techniques with customer care transcript data• Automated system access for new and transferred employees that saved thousands of hours in software approval wait time throughout the onboarding lifecycle

Detroit, Mi, Us

• Built automation tool for office lease payment process, enhanced real estate expense allocation model, and designed enterprise headcount forecast database to enable data visualization insights• Mentored summer analysts and structured an accelerated 4-week onboarding program• Pitched accounting solution to Executive Council to help reduce annual depreciation expense at flagship corporate offices by $1M per year for 2017-2019 financial forecast cycles

Herzogenaurach, De

• Developed standardized pricing tool using Excel that led to improved efficiency of quotation process by 50% over 6 months measured by average turnaround time of pricing quotes from customer request to submission• Elevated Industrial business unit by partnering with Sales and Engineering teams to deliver multimillion-dollar pricing contracts to 5 key accounts across Southeast and Midwest regions that led to incremental recurring revenues

Clermont-Ferrand, Auvergne-Rhône-Alpes, Fr

• Introduced forecasting tool using Excel Macros to improve demand planning accuracy by 80% for new 3 new product launches over next 12 months leading to improved efficiencies in production and inventory management• Applied Lean Six Sigma principles to define and analyze department procedures that led to design of low-cost solution

Eden Prairie, Minnesota, Us

• Awarded 2nd place out of 14 teams in a company-wide competition while leading as team’s Project Manager to redesign the national Sales team’s intranet resource webpage yielding a 30% increase in site usage• Mitigated operational risks by successfully completing Hazardous Material Freight and High-Value Freight certifications resulting in a 20% expansion of personal account revenue

• Stimulated company’s brand visibility by strategically creating promotional videos resulting in over 10,000 views on social media platforms for flagship smartwatch product and unique functionality• Enhanced new customer onboarding experience by conducting thorough smartwatch product evaluations and designing an intuitive user manual and information brochure guide

Pendleton, South Carolina, Us

• Delivered durability data results to head scientists to drive further research aligned with improving asphalt life expectancy• Operated testing machinery for stone aggregate samples to better understand material characteristics

Master Of Business Administration - Mba

Bachelor Of Science (Bs), Finance, Global Supply Chain & Operations Management

Education record

Certificate Of Chinese Language Studies