Hayden Poole Email & Phone Number

Auckland, New Zealand

Specialising in driving impactful change and focusing on Diversity, Inclusion, Wellbeing, and HR Projects. My primary focus is on developing and implementing robust diversity strategies aligned with our organisational objectives. Here's how I do it:Strategic Leadership: Championing diversity, equity, and inclusion best practices, I lead initiatives that align with our strategic objectives.Talent Management: Collaborating closely with senior leadership, I develop strategies to attract, develop, and retain a high-performing, diverse workforce.External Representation: I represent our organisation in sector meetings and committees, advocating for pragmatic diversity and inclusion strategies.Reporting and Data Integrity: I oversee reporting on our diversity programme, ensuring data integrity to drive informed decisions.Adaptation and Innovation: I continuously assess and implement strategies to attract and retain top talent, keeping our organisation competitive and inclusive.Committee Leadership: I provide direction to relevant committees, managing budgetary controls and ensuring action implementation.I'm dedicated to fostering an inclusive workplace where every individual feels valued. Let's connect to drive diversity and inclusion initiatives forward.

New Zealand

I successfully led, developed and implemented a comprehensive 24-month strategy focused on improving employee experience and corporate services.My approach involves partnering with senior business leaders and aligning employee experience strategies with processes, services, technology architectures, and value stream priorities.To achieve this, I:Worked closely with with senior business leaders to shape and execute the employee experience strategy, fostering collaboration across different departments.Engaged in discussions with HR leaders to refine and implement strategies for talent management, succession planning, and learning and development.Translated strategies into actionable roadmaps, taking ownership of the annual budget and ensuring successful execution through an effective operating model.Communicated transformation journeys based on industry trends, employee preferences, and competitive landscapes. This allowed me to identify opportunities and partnerships that aligned with the business unit's strategy, ultimately enhancing the overall employee experience.Led and successfully implemented the Accessibility diversity initiative across the group, gaining recognition from the exec.

Auckland, New Zealand

Establishing, raising the maturity of and scaling the data led product design and process practices.• Leading a team of User Experience, Interface Designers, Service Designers and Business Analysis • Led strategy and implementation of Vector’s first group-wide transactional customer measure, changing the way teams priortise product and service improvements. • Establishing group design system and process frameworks - Co-developed Accessibility Tick with Blind Foundation. - APAC Smart City Awards 2019: UX lead for Digital Humanhttps://www.linkedin.com/in/haydenpoole/detail/recent-activity/shares/

Auckland, New Zealand

Form Service Design practice and team. Led the launch of three new self-service digital channels to the market within 12 months.Achieved business case ROI within 8 months.• Achieved 42 measurable business improvements in first 12 months• Responsible for improving customer experience through data leadership, root cause and process improvement. Leading a team of six senior product owner and service designers

Auckland

Lead digital content as a product and social strategy for the group of 12 digital brands / channels.• Out performing digital brand competitors in traffic and engagement by successfully implementing a group content framework. • Launched first CEO endorsed web & content optimisation, Google Analytics qualification which 30 editors achieved

Mediaworks Nz

Lead product usability, optimisation & search engine marketing strategy for 12 MediaWorks brands. Line manager of Social Media strategist-Developed Content optimisation framework for all MediaWorks brands-Enabled rapid growth of organic search traffic through improvements in content, user experience & site performance. -Developed and maintained content & site optimisation framework for TV/News & radio editors including creation of MediaWorks content qualification. - Enable editors to consistently deliver highly shareable content - Developed leading edge content / products for Award winning Radio websites-Working along side Development, Sale & marking to grown inventory and revenue-Developed and launched new entertainment content product 'AMA'-Developing new CMS data architecture - 3news.co.nz-New site risk mitigation & transition-Develop and maintain syndication, YouTube strategy-Training group online editors - content optimisation, trends & social -Search Engine Marketing - News & entertainment - MediaWorks Brands

Tv3 | Auckland

• Managing the direction and content for 3news.co.nz business and technology• In depth content management / HTML, XML, Flash Video editing, graphic creation• Leading SEO strategy for Mediaworks online editors, marketing & sales• Maintaining site / search engine management (Cleaning code, sitemaps, manual site health check)• Advising Mediaworks sites on linking strategies/ social media aggregation (Twitter, Facebook, Wikipedia)• Daily in-depth analysis of Google Analytics data• Building relationships with several financial data suppliers for cost saving initiatives • Building business / Tech pages from ground up• Sourcing talent for business/ Tech columns/blogs• Attending social networking / Tech events• Charting market info (NZD, NZX, property, interest rates)

Canary Wharf | London

Digital trade floor support across financial products: Bloomberg, Reuters, Spider. Control exchange permissions and auditing.Manipulating headcount data for 40K Europe employees and calculating headcount splits, Leavers vs. Joiners Trends & Terminations for three consecutive months.IT Department - Simplification Project Responsibilities include:• Organising extensive application classification meetings for IT owners within CSFB• Supporting the set up and the day to day management of the project for 1200 applications• Extensive data manipulation • Liaising with IT Managers to gain feedback on progress• Providing gap analysis on the applications classified and those missed during the planning and execution of the 12 month classification process using MS Project. Fixed Income European Coverage Responsibilities Included: • Reconciling Credit Suisse European budget • Manipulating extensive budget data • Updating organisational and hierarchy charts• Compiling Credit Suisse trading quarterly report

London, United Kingdom

Helpdesk - Accounting Services Responsibilities Included:• Manning a busy helpdesk for Accounting Services• Providing administration to UK corporate card scheme• Investigating and answering internal and external client queries

Auckland, New Zealand

Tracer / Investigator – Systems Network Support Responsibilities Included:• Use of technology to find people for clients• Designing and developing software programme for quick white pages address searching (Java, HTML)• Maintaining / Administering network

Manukau City - Auckland

Responsibilities Included:• Balancing cash and travellers cheques• Providing customer service to clients• Overseeing general banking procedures• Dealing with large cash deposits• Writing reports for police department and credit companies

Icagile Certified Professional, Icp-Apo

Bachelor Of Information Systems, Computer And Information Systems

-Systems analysis & design -Hardware -Network Architecture -Digital Media Design