Hayden Poole Email & Phone Number

Auckland, New Zealand

Specialising in driving impactful change and focusing on Diversity, Inclusion, Wellbeing, and HR Projects. My primary focus is on developing and implementing robust diversity strategies aligned with our organisational objectives. Here's how I do it:Strategic Leadership: Championing diversity, equity, and inclusion best practices, I lead initiatives that.

New Zealand

I successfully led, developed and implemented a comprehensive 24-month strategy focused on improving employee experience and corporate services.My approach involves partnering with senior business leaders and aligning employee experience strategies with processes, services, technology architectures, and value stream priorities.To achieve this, I:Worked.

Auckland, New Zealand

• Establishing, raising the maturity of and scaling the data led product design and process practices.
• Leading a team of User Experience, Interface Designers, Service Designers and Business Analysis
• Led strategy and implementation of Vector’s first group-wide transactional customer measure, changing the way teams priortise product and service improvements.
• Establishing group design system and process frameworks - Co-developed Accessibility Tick with Blind Foundation. - APAC Smart City Awards 2019: UX lead for Digital.

Auckland, New Zealand

• Form Service Design practice and team. Led the launch of three new self-service digital channels to the market within 12 months.Achieved business case ROI within 8 months.
• Achieved 42 measurable business improvements in first 12 months
• Responsible for improving customer experience through data leadership, root cause and process improvement. Leading a team of six senior product owner and service designers

Auckland

• Lead digital content as a product and social strategy for the group of 12 digital brands / channels.
• Out performing digital brand competitors in traffic and engagement by successfully implementing a group content framework.
• Launched first CEO endorsed web & content optimisation, Google Analytics qualification which 30 editors achieved

Mediaworks NZ

Lead product usability, optimisation & search engine marketing strategy for 12 MediaWorks brands. Line manager of Social Media strategist-Developed Content optimisation framework for all MediaWorks brands-Enabled rapid growth of organic search traffic through improvements in content, user experience & site performance. -Developed and maintained content &.

TV3 | Auckland

• Managing the direction and content for 3news.co.nz business and technology
• In depth content management / HTML, XML, Flash Video editing, graphic creation
• Leading SEO strategy for Mediaworks online editors, marketing & sales
• Maintaining site / search engine management (Cleaning code, sitemaps, manual site health check)
• Advising Mediaworks sites on linking strategies/ social media aggregation (Twitter, Facebook, Wikipedia)
• Daily in-depth analysis of Google Analytics data

Canary Wharf | London

• Digital trade floor support across financial products: Bloomberg, Reuters, Spider. Control exchange permissions and auditing.Manipulating headcount data for 40K Europe employees and calculating headcount splits.
• Organising extensive application classification meetings for IT owners within CSFB
• Supporting the set up and the day to day management of the project for 1200 applications
• Extensive data manipulation
• Liaising with IT Managers to gain feedback on progress
• Providing gap analysis on the applications classified and those missed during the planning and execution of the 12 month classification process using MS Project. Fixed Income European Coverage Responsibilities Included:

London, United Kingdom

• Helpdesk - Accounting Services Responsibilities Included:
• Manning a busy helpdesk for Accounting Services
• Providing administration to UK corporate card scheme
• Investigating and answering internal and external client queries

Auckland, New Zealand

• Tracer / Investigator – Systems Network Support Responsibilities Included:
• Use of technology to find people for clients
• Designing and developing software programme for quick white pages address searching (Java, HTML)
• Maintaining / Administering network

Manukau City - Auckland

• Responsibilities Included:
• Balancing cash and travellers cheques
• Providing customer service to clients
• Overseeing general banking procedures
• Dealing with large cash deposits
• Writing reports for police department and credit companies

Icagile Certified Professional, Icp-Apo

Bachelor Of Information Systems, Computer And Information Systems

-Systems analysis & design -Hardware -Network Architecture -Digital Media Design